WGU C215 Study Guide
Total Quality Management (TQM) Philosophy - correct answer ✔1. customer
focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct answer ✔Basic function of Six
Sigma. Measures the process potential and performance of processes. The
higher the range of Cpk, the improved is the ability of the process to complete
its necessities. Uses both the process variability and the process
specifications to determine whether the process is "capable."
Six Sigma - correct answer ✔A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
Design Capacity - correct answer ✔The theoretical maximum output of a
system in a given period under ideal conditions.
Effective Capacity - correct answer ✔The capacity a firm expects to achieve
given its current operating constraints.
, Location Analysis - correct answer ✔proximity to customers, transportation,
source of labor, community attitude, proximity to suppliers, and many other
factors.
Line Processes - correct answer ✔A type of process used to produce a large
volume of a standardized product.
Batch Processes - correct answer ✔A type of process used to produce a
small quantity of products in groups or batches based on customer orders or
specifications.
Project Processes - correct answer ✔A type of process used to make a one-
at-a-time product exactly to customer specifications.
Continuous Processes - correct answer ✔A type of process that operates
continually to produce a high volume of a fully standardized product.
Bottleneck - correct answer ✔Longest task in the process.
Flexible Manufacturing System (FMS) - correct answer ✔A type of
automated system that combines the flexibility of intermittent operations with
the efficiency of continuous operations.
Output/Input Control - correct answer ✔A technique for monitoring the flow of
jobs between work centers.
Value-Added - correct answer ✔The net increase created during the
transformation of inputs into final outputs.
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