SHRM-CP Study Exam Questions with
100% Complete Answers.
The SHRM BoCK Technical Competency is _____________________________. Name the 3 knowledge
domains it comprises. - CORRECT ANSWER The SHRM BoCK Technical Competency is HR Expertise. It
comprises three knowledge domains which are People, Organization, and Workplace
Describe the 6 leadership styles (Coercive, Authoritative, Affiliative, Democratic, Pacesetting, Coaching) -
CORRECT ANSWER (pg. 55 HR Competencies) Coercive (the leader imposes a vision or solution on the
team and demands that the team follow this directive), Authoritative (the leader proposes a bold vision
or solution and invites the team to join this challenge), Affiliative (the leader creates strong relationships
with and inside the team - encouraging feedback. Teammembers are motivated by loyalty), Democratic
(the leader invites followers to collaborate and commits to acting by consensus), Pacesetting (the leader
sets a model for high performance standards and challenges followers to meet these expectations),
Coaching (the leader focuses on developing team members' skills, believing that success comes from
aligning the organization's goals with employee's personal and professional goals)
The Blake-Mouton Theory focuses on the relationship vs. ____________ - CORRECT ANSWER The Blake-
Mouton Theory focuses on the relationship vs. task
Describe Fiedler's Contingency Theory - CORRECT ANSWER You are adapting the situation and then
acting accordingly (Leaders change situation to make it more "favorable," more likely to produce good
outcomes).
SHRM BoCK stands for what? - CORRECT ANSWER SHRM Body of Competency and Knowledge
Name the 3 HR Knowledge Domains - CORRECT ANSWER 3 HR Knowledge Domains: People,
Organization, Workplace
Name the 3 clusters for the Behavioral Competencies (HR Competencies pg. 20). - CORRECT ANSWER 3
clusters for the Behavioral Competencies: Leadership, Interpersonal, and Business
, Name the 8 Behavioral Competencies and the Cluster they are associated with (HR Competencies pg.
22) - CORRECT ANSWER 8 Behavioral Competencies and the Cluster they are associated with: 1. Cluster
of Leadership (Leadership and Navigation / Ethical Practice) 2. Interpersonal (Relationship
Management / Communication / Global and Cultural Effectiveness), 3. Business (Business Acumen /
Consultation / Critical Evaluation
Describe a wind surfer. - CORRECT ANSWER Someone who will partner with you only to participate in
the profits.
What are the differences between coercive and referent power? - CORRECT ANSWER Referent is created
by the force of the leader's personality, Coercive is when the leader has the power to punish
nonfollowers
Describe some methods of persuasion. - CORRECT ANSWER Use reason (based off of what the audience
values), appeal to mutually held visions or values, use reciprocity (banking "favors), Trade by using
expertise or resources to fulfill another's needs
Describe Maslow's Needs Theory - CORRECT ANSWER Individuals are motivated by a desire to satisfy
certain needs. He identified 5 categories of needs that must be met: physiological, safety and security,
belonging and love, esteem, self-actualization
Describe Theory X versus Theory Y - CORRECT ANSWER Theory X (leaders believe that people must be
strictly controlled and forced to work - this theory is usually used by immature leaders!), Theory Y
(leaders believe that employees dislike rigid controls and inherently want to accomplish something)
Individuals are motivated by what in McClelland's Three Needs Theory? - CORRECT ANSWER
McClelland's Three Needs Theory: Achievement, Affiliation (belonging), power
Which behavioral competency and cluster involves managing conflict while supporting the organization?
- CORRECT ANSWER Cluster is Interpersonal - Competency is Relationship Management (pg 29 HR
Competencies)
Which Behavioral Competency and cluster involves taking steps to mitigate the influence of bias in HR
and business decisions? - CORRECT ANSWER Cluster is Leadership - Competency is Ethical Practice (pg.
26 HR Competencies)
100% Complete Answers.
The SHRM BoCK Technical Competency is _____________________________. Name the 3 knowledge
domains it comprises. - CORRECT ANSWER The SHRM BoCK Technical Competency is HR Expertise. It
comprises three knowledge domains which are People, Organization, and Workplace
Describe the 6 leadership styles (Coercive, Authoritative, Affiliative, Democratic, Pacesetting, Coaching) -
CORRECT ANSWER (pg. 55 HR Competencies) Coercive (the leader imposes a vision or solution on the
team and demands that the team follow this directive), Authoritative (the leader proposes a bold vision
or solution and invites the team to join this challenge), Affiliative (the leader creates strong relationships
with and inside the team - encouraging feedback. Teammembers are motivated by loyalty), Democratic
(the leader invites followers to collaborate and commits to acting by consensus), Pacesetting (the leader
sets a model for high performance standards and challenges followers to meet these expectations),
Coaching (the leader focuses on developing team members' skills, believing that success comes from
aligning the organization's goals with employee's personal and professional goals)
The Blake-Mouton Theory focuses on the relationship vs. ____________ - CORRECT ANSWER The Blake-
Mouton Theory focuses on the relationship vs. task
Describe Fiedler's Contingency Theory - CORRECT ANSWER You are adapting the situation and then
acting accordingly (Leaders change situation to make it more "favorable," more likely to produce good
outcomes).
SHRM BoCK stands for what? - CORRECT ANSWER SHRM Body of Competency and Knowledge
Name the 3 HR Knowledge Domains - CORRECT ANSWER 3 HR Knowledge Domains: People,
Organization, Workplace
Name the 3 clusters for the Behavioral Competencies (HR Competencies pg. 20). - CORRECT ANSWER 3
clusters for the Behavioral Competencies: Leadership, Interpersonal, and Business
, Name the 8 Behavioral Competencies and the Cluster they are associated with (HR Competencies pg.
22) - CORRECT ANSWER 8 Behavioral Competencies and the Cluster they are associated with: 1. Cluster
of Leadership (Leadership and Navigation / Ethical Practice) 2. Interpersonal (Relationship
Management / Communication / Global and Cultural Effectiveness), 3. Business (Business Acumen /
Consultation / Critical Evaluation
Describe a wind surfer. - CORRECT ANSWER Someone who will partner with you only to participate in
the profits.
What are the differences between coercive and referent power? - CORRECT ANSWER Referent is created
by the force of the leader's personality, Coercive is when the leader has the power to punish
nonfollowers
Describe some methods of persuasion. - CORRECT ANSWER Use reason (based off of what the audience
values), appeal to mutually held visions or values, use reciprocity (banking "favors), Trade by using
expertise or resources to fulfill another's needs
Describe Maslow's Needs Theory - CORRECT ANSWER Individuals are motivated by a desire to satisfy
certain needs. He identified 5 categories of needs that must be met: physiological, safety and security,
belonging and love, esteem, self-actualization
Describe Theory X versus Theory Y - CORRECT ANSWER Theory X (leaders believe that people must be
strictly controlled and forced to work - this theory is usually used by immature leaders!), Theory Y
(leaders believe that employees dislike rigid controls and inherently want to accomplish something)
Individuals are motivated by what in McClelland's Three Needs Theory? - CORRECT ANSWER
McClelland's Three Needs Theory: Achievement, Affiliation (belonging), power
Which behavioral competency and cluster involves managing conflict while supporting the organization?
- CORRECT ANSWER Cluster is Interpersonal - Competency is Relationship Management (pg 29 HR
Competencies)
Which Behavioral Competency and cluster involves taking steps to mitigate the influence of bias in HR
and business decisions? - CORRECT ANSWER Cluster is Leadership - Competency is Ethical Practice (pg.
26 HR Competencies)
