SHRM-CP Practice Review Test.
Fishbone Diagram - CORRECT ANSWER Is used to map out a list of factors that affect a problem or desired Outcome
Numerical Rating - CORRECT ANSWER Is a quantifiable measure of desired performance, and it serves as a target for improvement.
Organizational Need...
Fishbone Diagram - CORRECT ANSWER Is used to map out a list of factors that affect a problem or
desired Outcome
Numerical Rating - CORRECT ANSWER Is a quantifiable measure of desired performance, and it serves as
a target for improvement.
Organizational Needs Assessment - CORRECT ANSWER Where is the training needed in the
organizational level?
It defines the KSAs required as the organization prepares for the future.
Organizational Development (OD) - CORRECT ANSWER Is a complex strategy intended to change the
beliefs, attitudes, values, culture and structure of organizations so that they can better adapt to new
technologies, markets, and challenges. Organizational Development methods are employed to improve
Organizational Effectiveness (OE).
Scatter diagram - CORRECT ANSWER Quality tool that shows possible relationships between two
variables. (e.g. Trend and Ratio) (e.g. to determine if there is a relationship between years of experience
and income level)
Sample return - CORRECT ANSWER A measureable outcome as a result of a developed initiative. (e.g. An
average value of increased production)
Designing an OED Intervention - CORRECT ANSWER Requires determining the target audience's
readiness for the upcoming change. (Managers input is a way to diagnose their readiness and obtaining
commitment. )
Interpersonal Strategies - CORRECT ANSWER Deals with the work relationship between employees.
Efforts aimed at clarifying work expectations and norms to prevent misunderstandings or conflicts.
,OD/ OE involves analyzing 3 areas of an organization: - CORRECT ANSWER Its people, its processes, and
its planning
Process-related performance problem - CORRECT ANSWER Impractical or outdated procedure are an
example of process-related problem.
Goldratt's Theory of constrains - CORRECT ANSWER The greater constraints faced by organizations come
from policies.
Six Sigma - CORRECT ANSWER Its a set of techniques and tools for process improvement. It was
introduced by engineer Bill Smith while working at Motorola in 1986
Six Sigma Black Belts - CORRECT ANSWER Project Leaders
Six Sigma Green Belts - CORRECT ANSWER Employees
Organizational Structure - CORRECT ANSWER The Method by which work flows through an organization.
It allows group to work together within their individual functions to manage tasks.
An Ombudsperson - CORRECT ANSWER Is a neutral party with limited powers and cannot therefore
negotiate for one party. It can investigate, the dispute, establish facts, and refer the matter, along with
the evidence, to management or to other forms of ADR.
Open-door policy - CORRECT ANSWER Form of dispute resolution that opens the lines of communication
within a company
High involvement employee - CORRECT ANSWER Employee involvement strategies that allow employees
to participate in managing the organization.
Corporate Social Responsibilities - CORRECT ANSWER Is a form of corporate self-regulation integrated
into a business model. CSR policy functions as a self-regulatory mechanism whereby a business monitors
and ensures its active compliance with the spirit of the law, ethical standards and national or
international norms.
, How can training evaluations best be presented to management? - CORRECT ANSWER Presenting a
report which shows the effect training and skill development has had on productivity
Best way for an organization to determine recruiting effectiveness - CORRECT ANSWER Analyze Yield
Ratios
Yield Ratios - CORRECT ANSWER Reflects the percentage of job candidates at the beginning of a step in
the recruiting/selection process who move on to the next step in the process.
Matrix Organizational Structure - CORRECT ANSWER Two organizational Structures exist at the same
time.
Fair Labor Standards Act (FLSA) - CORRECT ANSWER Major Federal Law broadly regulates Compensation
Trend and Ratio Analysis - CORRECT ANSWER Use of statistics to determine whether relationships exist
between two variables.
Construct Validity - CORRECT ANSWER Shows relationship between an abstract characteristic inferred by
research and job performance
Selection Rate - CORRECT ANSWER The number hired divided by the number of applicants
Hawthorne Studies - CORRECT ANSWER Reveals that Environmental factors are less important than
social interaction among co-workers and between supervisors and employees.
Primary Research Methods examples - CORRECT ANSWER Attitude Surveys, questionnaires, interviews
and experiment.
Broadbanding - CORRECT ANSWER Combining several salary grades or job classifications with narrow
pay ranges into one band with a wider salary spread. It's popular with some companies because it fits
their flatter organizational Structure.
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