"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products or other outputs desired by customers.
True or False? correct answers False
Best operating level is the output level at which the average unit cost of producing something (g...
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"Operations" refers to manufacturing and service processes used to transform resources
employed by a firm into products or other outputs desired by customers.
True or False? correct answers False
Best operating level is the output level at which the average unit cost of producing something
(good or service) is minimized.
True or False correct answers True
Which of the following is a multifactor measure of productivity?
Output / (Materials)
Output / (Labor + Capital)
Output / All resources used correct answers Output / (Labor + Capital)
Which of the following is a time-to-market performance measure used in judging product
development performance (in other words, what does time-to-market also mean)?
Frequency of new-product introductions
Product reliability
Customer loyalty
Yield
Value analysis correct answers Frequency of new-product introductions
A service operation by its very nature is a make-to-stock type of production process.
True or False? correct answers False
According to the following data about the MBA programs in five leading Illinois Business
Schools, please identify (select) the school that is NOT on the efficiency frontier. (image saved
in files)
A
B
C
D
E correct answers C
,If the best operating level of a piece of equipment is at a rate of 400 units per hour and the actual
output during an hour is 300 units, which of the following is the capacity utilization rate?
0.75
1.00
1.33
2.33
300 correct answers 0.75
Which one of the following statement is NOT true about the bottleneck?
In a pull process, bottleneck starves the next activity and blocks the previous activity.
In a push process, there are piles of inventories sitting in front of the bottleneck activity.
Bottleneck is the resource that has the highest utilization among all resources.
In a pull process, there are piles of inventories sitting in front of the bottleneck activity. correct
answers In a pull process, there are piles of inventories sitting in front of the bottleneck activity.
A serial process has three stages. It takes the first stage 10 minutes to process a unit, the second
stage 6 minutes and the third stage 8 minutes. The capacity of the process is _____ units per
hour.
6
7.5
8
10 correct answers 6
You are given a process represented in the diagram below:
Adam is working on the first task. His capacity is 13.3 units per hour. Task 2 is performed by
Bob and Brandy. It only takes 8 minutes to perform Task 2 on each unit by either worker. No
setup is needed at this workstation. (image saved in files)
What is the process capacity?
7.5 units per hour
, 15 units per hour
13.3 units per hour
20 units per hour
Not enough information correct answers 13.3 units per hour
An operations strategy must be aligned with the overall corporate strategy.
True
False correct answers True
The making of an episode of "The Simpsons" consists of three sequential activities: writing,
recording, and animation. Each particular "Simpsons" episodes takes 9 months to complete. 20
new episodes are made and released each year. On average, how many "Simpsons" episodes are
in production at any given time?
9 episodes
15 episodes
20 episodes
180 episodes correct answers 15 Episodes
If the firm is on the industry efficiency frontier, then there must be at least another firm within
the same industry that is better than this firm on both dimensions.
True
False correct answers False
There are 5 pizza companies competing in the local market. Data are collected on two
dimensions of these companies: customization and delivery speed. Customization is measured as
the percentage of menu items that allow customers to customize. Delivery speed is measured by
the time between when the order is placed and when the order is received by customers.
Customers value higher level of customization and faster delivery. Please identify the company
that is NOT on the efficiency frontier. correct answers Company 3
A supply-constrained business conducts a very successful marketing campaign and sees its
demand increasing. Therefore, it can automatically sell more flow units and make more money.
True
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