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ISDS 3115 LSU Exam 1 Questions & Answers 2024/2025
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ISDS 3115 LSU Exam 1 Questions & Answers 2024/2025 True/False: Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. - ANSWERSTrue True/False: The production process at Hard Rock Café is limited t...

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  • September 16, 2024
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  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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ISDS 3115 LSU Exam 1 Questions &
Answers 2024/2025

True/False: Some of the operations-related activities of Hard Rock Café include designing meals and
analyzing them for ingredient cost and labor requirements. - ANSWERSTrue



True/False: The production process at Hard Rock Café is limited to meal preparation and serving
customers. - ANSWERSFalse



True/False: All organizations, including service firms such as banks and hospitals, have a production
function. - ANSWERSTrue



True/False: Operations management is the set of activities that create value in the form of goods and
services by transforming inputs into outputs. - ANSWERSTrue



True/False: An example of a "hidden" production function is money transfers at banks. - ANSWERSTrue



True/False: One reason to study operations management is to learn how people organize themselves for
productive enterprise. - ANSWERSTrue



True/False: The operations manager performs the management activities of planning, organizing,
staffing, leading, and controlling of the OM function. - ANSWERSTrue



True/False: "How much inventory of this item should we have?" is within the critical decision area of
managing quality. - ANSWERSFalse



True/False: In order to have a career in operations management, one must have a degree in statistics or
quantitative methods. - ANSWERSFalse



True/False: Henry Ford is known as the Father of Scientific Management. - ANSWERSFalse

,True/False: Shewhart's contributions to operations management came during the Scientific Management
Era. - ANSWERSFalse



True/False: Students wanting to pursue a career in operations management will find multidisciplinary
knowledge beneficial. - ANSWERSTrue



True/False: Customer interaction is often high for manufacturing processes, but low for services. -
ANSWERSFalse



True/False: Productivity is more difficult to improve in the service sector. - ANSWERSTrue



True/False: Manufacturing now constitutes the largest economic sector in postindustrial societies. -
ANSWERSFalse



True/False: In the past half-century, the number of people employed in manufacturing has more or less
held steady, but each manufacturing employee is manufacturing about 20 times as much. -
ANSWERSTrue



True/False: A knowledge society is one that has migrated from work based on knowledge to one based
on manual work. - ANSWERSFalse



True/False: Productivity is the total value of all inputs to the transformation process divided by the total
value of the outputs produced. - ANSWERSFalse



True/False: Measuring the impact of a capital acquisition on productivity is an example of multi-factor
productivity. - ANSWERSFalse



True/False: Ethical and social dilemmas arise because stakeholders of a business have conflicting
perspectives. - ANSWERSTrue



At Hard Rock Café, tasks that reflect operations or operations management include

,a. designing meals

b. testing meals (recipes)

c. analyzing meals for the cost of ingredients

d. preparing employee schedules

e. all of the above - ANSWERSe. all of the above



An operations task performed at Hard Rock Café is

a. borrowing funds to build a new restaurant

b. advertising changes in the restaurant menu

c. calculating restaurant profit and loss

d. preparing employee schedules

e. all of the above - ANSWERSd. preparing employee schedules



Operations management is applicable

a. mostly to the service sector

b. to services exclusively

c. mostly to the manufacturing sector

d. to all firms, whether manufacturing and service

e. to the manufacturing sector exclusivel - ANSWERSd. to all firms, whether manufacturing and service



Which of the following are the primary functions of all organizations?

a. operations, marketing, and human resources

b. marketing, human resources, and finance/accounting

c. sales, quality control, and operations

d. marketing, operations, and finance/accounting

e. research and development, finance/accounting, and purchasing - ANSWERSd. marketing, operations,
and finance/accounting



Budgeting, paying the bills, and collection of funds are activities associated with the

, a. management function

b. control function

c. finance/accounting function

d. production/operations function

e. staffing function - ANSWERSc. finance/accounting function



Which of the following would not be an operations function in a fast-food restaurant?

a. advertising and promotion

b. designing the layout of the facility

c. maintaining equipment

d. making hamburgers and fries

e. purchasing ingredients - ANSWERSa. advertising and promotion



The marketing function's main concern is with

a. producing goods or providing services

b. procuring materials, supplies, and equipment

c. building and maintaining a positive image

d. generating the demand for the organization's products or services

e. securing monetary resources - ANSWERSd. generating the demand for the organization's products or
services



Reasons to study Operations Management include

a. studying why people organize themselves for free enterprise

b. knowing how goods and services are consumed

c. understanding what human resource managers do

d. learning about a costly part of the enterprise

e. all of the above - ANSWERSd. learning about a costly part of the enterprise



Reasons to study Operations Management include learning about

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