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Career Readiness System Exam Questions and Answers 2024
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Career Readiness System Exam Questions and Answers
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Career Readiness System ExamQuestions and Answers
Which barriers to communication MOST LIKELY contributed to the misunderstanding in
this story? (Select ALL that apply) - Answer -previous experience
cultural background
Which factors MOST LIKELY contribute to Chen and Johan's communication problem?
(Select ALL that apply) - Answer -emotional interference
communication style
Pedro has found that he does not agree with many of Juanita's views. As soon as she
makes a suggestion, he begins making a mental list of reasons why her suggestions
should not be implemented. This is an example of - Answer -combative listening
Which response indicates that Tommy is actively listening? - Answer -"Claudia, I don't
think I understand. Can you tell me more about how an automatic payment process
would solve this problem?"
Janina's supervisor, LeVar, has a habit of asking her, "Do you understand what I'm
saying"? each time he gives her instructions. LeVar has just given Janina the following
instructions, "Please ask George to call me as soon as he finishes the consultation with
the client in Denver." What can Janina do to show LeVar that she understood his
instructions? - Answer -Janine can say, "Got it. You'd like me to get George to call you
as soon as he finishes his meeting with the Denver client."
An effective speaker does NOT - Answer -talk the majority of the time
How did Edwin improve his writing? (Select ALL that apply) - Answer -He made the
message more clear.
He made the message more correct..
He made the message more conversational.
Is Taylor an effective speaker? - Answer -No, Jordan did not understand the message.
, Is Jordan an effective listener? - Answer -Yes, he asks clarifying questions to show he's
listening.
Maria woke up Monday morning with a fever. She needs to tell her supervisor she is
sick and will not be at work on Monday. The purpose of the message is to - Answer -
Inform her supervisor
Lelia notices that her colleague Babak is behaving differently at work. He no longer eats
lunch with their team, arrives later than usual, and only responds with a "yes" or "no" in
conversations. She communicates with Babak to learn more about what is going on with
him. The purpose of Lelia's message is to - Answer -Connect with Babak
On Kelsey's first day at her new job she asked her supervisor, "How would you like me
to communicate with you?" Kelsey was MOST LIKELY gathering information about -
Answer -Her supervisor's communication preferences.
What is the BEST way for Linda to approach Keisha? - Answer -Linda should meet with
Keisha in person to discuss the job transfer offer.
Victor has been expecting a call from an important client. The client just called five
minutes ago and the receptionist mistakenly informed her that Victor was not in the
office. Victor was counting on that call because the sales commission would have been
substantial. Victor is extremely angry so he begins to write an email to the receptionist
to let him know about the mistake he's made. Is this a good idea? - Answer -No. Victor
should wait an hour and then approach the receptionist about his mistake.
How could this employee treat the customer better? (Select ALL that apply.) - Answer -
Welcome the customer.
Say a friendly hello.
Offer to help the customer.
Smile and make eye contact.
Use the customer's name, if possible.
What should you do when a customer provides negative feedback? (Select ALL that
apply.) - Answer -Thank them for their feedback.
Actively listen and ask a follow up question.
Ask them how you can make it better.
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