100% tevredenheidsgarantie Direct beschikbaar na je betaling Lees online óf als PDF Geen vaste maandelijkse kosten
logo-home
Career Readiness System Exam Questions and Answers 2024 $11.49
In winkelwagen

Tentamen (uitwerkingen)

Career Readiness System Exam Questions and Answers 2024

 0 keer verkocht
  • Vak
  • Career readiness
  • Instelling
  • Career Readiness

Career Readiness System Exam Questions and Answers

Voorbeeld 2 van de 8  pagina's

  • 16 september 2024
  • 8
  • 2024/2025
  • Tentamen (uitwerkingen)
  • Vragen en antwoorden
  • Career readiness
  • Career readiness
avatar-seller
millyphilip
Career Readiness System Exam
Questions and Answers

Which barriers to communication MOST LIKELY contributed to the misunderstanding in
this story? (Select ALL that apply) - Answer -previous experience
cultural background

Which factors MOST LIKELY contribute to Chen and Johan's communication problem?
(Select ALL that apply) - Answer -emotional interference
communication style

Pedro has found that he does not agree with many of Juanita's views. As soon as she
makes a suggestion, he begins making a mental list of reasons why her suggestions
should not be implemented. This is an example of - Answer -combative listening

Which response indicates that Tommy is actively listening? - Answer -"Claudia, I don't
think I understand. Can you tell me more about how an automatic payment process
would solve this problem?"

Janina's supervisor, LeVar, has a habit of asking her, "Do you understand what I'm
saying"? each time he gives her instructions. LeVar has just given Janina the following
instructions, "Please ask George to call me as soon as he finishes the consultation with
the client in Denver." What can Janina do to show LeVar that she understood his
instructions? - Answer -Janine can say, "Got it. You'd like me to get George to call you
as soon as he finishes his meeting with the Denver client."

An effective speaker does NOT - Answer -talk the majority of the time

How did Edwin improve his writing? (Select ALL that apply) - Answer -He made the
message more clear.

He made the message more correct..

He made the message more conversational.

Is Taylor an effective speaker? - Answer -No, Jordan did not understand the message.

, Is Jordan an effective listener? - Answer -Yes, he asks clarifying questions to show he's
listening.

Maria woke up Monday morning with a fever. She needs to tell her supervisor she is
sick and will not be at work on Monday. The purpose of the message is to - Answer -
Inform her supervisor

Lelia notices that her colleague Babak is behaving differently at work. He no longer eats
lunch with their team, arrives later than usual, and only responds with a "yes" or "no" in
conversations. She communicates with Babak to learn more about what is going on with
him. The purpose of Lelia's message is to - Answer -Connect with Babak

On Kelsey's first day at her new job she asked her supervisor, "How would you like me
to communicate with you?" Kelsey was MOST LIKELY gathering information about -
Answer -Her supervisor's communication preferences.

What is the BEST way for Linda to approach Keisha? - Answer -Linda should meet with
Keisha in person to discuss the job transfer offer.

Victor has been expecting a call from an important client. The client just called five
minutes ago and the receptionist mistakenly informed her that Victor was not in the
office. Victor was counting on that call because the sales commission would have been
substantial. Victor is extremely angry so he begins to write an email to the receptionist
to let him know about the mistake he's made. Is this a good idea? - Answer -No. Victor
should wait an hour and then approach the receptionist about his mistake.

How could this employee treat the customer better? (Select ALL that apply.) - Answer -
Welcome the customer.

Say a friendly hello.

Offer to help the customer.

Smile and make eye contact.

Use the customer's name, if possible.

What should you do when a customer provides negative feedback? (Select ALL that
apply.) - Answer -Thank them for their feedback.

Actively listen and ask a follow up question.

Ask them how you can make it better.

Dit zijn jouw voordelen als je samenvattingen koopt bij Stuvia:

Bewezen kwaliteit door reviews

Bewezen kwaliteit door reviews

Studenten hebben al meer dan 850.000 samenvattingen beoordeeld. Zo weet jij zeker dat je de beste keuze maakt!

In een paar klikken geregeld

In een paar klikken geregeld

Geen gedoe — betaal gewoon eenmalig met iDeal, creditcard of je Stuvia-tegoed en je bent klaar. Geen abonnement nodig.

Direct to-the-point

Direct to-the-point

Studenten maken samenvattingen voor studenten. Dat betekent: actuele inhoud waar jij écht wat aan hebt. Geen overbodige details!

Veelgestelde vragen

Wat krijg ik als ik dit document koop?

Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.

Tevredenheidsgarantie: hoe werkt dat?

Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.

Van wie koop ik deze samenvatting?

Stuvia is een marktplaats, je koop dit document dus niet van ons, maar van verkoper millyphilip. Stuvia faciliteert de betaling aan de verkoper.

Zit ik meteen vast aan een abonnement?

Nee, je koopt alleen deze samenvatting voor $11.49. Je zit daarna nergens aan vast.

Is Stuvia te vertrouwen?

4,6 sterren op Google & Trustpilot (+1000 reviews)

Afgelopen 30 dagen zijn er 65907 samenvattingen verkocht

Opgericht in 2010, al 15 jaar dé plek om samenvattingen te kopen

Begin nu gratis
$11.49
  • (0)
In winkelwagen
Toegevoegd