How can you maintain your professionalism when communicating with the media? Correct
Ans-Be pleasant at all times
What is the proper response to answer questions from the media? Correct Ans-Refer
media representatives to your supervisor
In addition to being understanding when making a court appearance, you should also:
Correct Ans-Be yourself
What is one way of maintaining your credibility during a court appearance? Correct Ans-
Projecting a professional image
Should you hang up the telephone first? Correct Ans-No
If you answer the telephone, and the person the caller wants cannot be reached, what should
you do? Correct Ans-Explain the reason the person may not be reached
, CLEET Phase 2- Questions and Answers 100% Solved
When reporting an emergency over the telephone, you should: Correct Ans-Follow all
directions given by the emergency dispatcher
At what level should you speak when using a radio? Correct Ans-Just above normal
conversation level
Which of the following is commonly a responsibility for assisting the public? Correct Ans-
Directing visitors/employees to various areas on the premises
Which statement accurately describes the role of the security guard in quieting a dispute?
Correct Ans-You are an outsider to the argument
Two customers at your employer's store get your attention because of their tone of voice and
because you can hear them from some distance away. As you approach the customers, you
decide that they are in fact arguing over something. Other customers are staring at the two
people who are arguing. What should be your first response? Correct Ans-Calmly explain
that the dispute is disturbing others
, CLEET Phase 2- Questions and Answers 100% Solved
You are working as a security guard at the Happy Valley apartment complex. While at your
post one evening at 6:45pm, you receive a telephone call from a resident of the complex
about a very loud argument in Building C, Apartment 7. As you approach the apartment, you
can hear the argument clearly. The husband answers the door after you have knocked twice.
When the door finally opens, you can see past the husband's shoulder into the kitchen and
notice that the womaninside is visibly shaken nd crying. what should you do? Correct Ans-
Gently but firmly advise the participants to resolve their argument quietly
Which of the following is a common fixed post duty? Correct Ans-Monitoring cameras
Which of the following is a common fixed post duty? Correct Ans-Controlling access
Which of the following defines a personnel gate fixed post? Correct Ans-This post is used
to check identification and hand-held items
Which of the following defines a front security desk fixed post? Correct Ans-This is very
common in corporate settings and is often located in the main lobby
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