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Test Bank for Communication in Nursing, 10th Edition (Julia Balzer Riley 2024)latest edition
Test Bank for Communication in Nursing, 10th Edition (Julia Balzer Riley 2024)latest edition
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TEST BANKf
CommunicationinNursing10thEdition
f f f f
JuliaBalzerRiley
f f
, Table of Contents f f
Chapter 1: Responsible, Assertive, Caring Communication in
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f NursingjChapter 2: The Client-Nurse Relationship: A f f f f f
f HelpingRelationship Chapter 3: Solving Problems Together
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Chapter 4: Understanding Each Other: Communication
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f andCulturejChapter 5: Demonstrating Warmth
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Chapter 6: Showing f f
f RespectChapter 7: Being f f f
f Genuine Chapter 8: Being f f f
EmpatheticChapter 9: Using
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Self- DisclosureChapter 10:
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f Beingspecific Chapter 11:
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f Asking Questions Chapter 12:
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Expressing
f OpinionsChapter13: Using f f
f Humor
Chapter 14: Embracing the Spiritual Journey of Health Caring,
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f MeaningMakingChapter 15: Requesting Support
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Chapter 16: Overcoming Evaluation f f f
f AnxietyChapter 17: Working with f f f
f Feedback Chapter 18: Using f f f
Relaxationtechnique
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Chapter 19: Incorporating Imagery in Professional Practice and Self-CareChapter
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f 20 Incorporating Positive Self-Talk
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Chapter 21: Learning to Work Together in Groups
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f Chapter 22: The Changing World of Electronic
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f CommunicationChapter 23: Learning Confrontation f f f
skillsChapter 24: Refusing Unreasonable Requests
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Chapter 25: Communicating Assertively and Responsibly with Distressed Clients
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Colleagues Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients
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and Colleagues Chapter 27: Communicating Assertively and Responsibly with Unpopular
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f Clients
Chapter 29: Communicating at the End-of- f f f f f
Life
f Chapter
f f 30: f Continuing f the
f Commitment
,BalzerRiley: Communication in Nursing, 10th Edition
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f
Chapter1: Responsible, Assertive, Caring Communication in Nursing
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Test Bank f
f Multiple Choice f
1. Which statement describes the affective aspect of
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f learningeffectivecommunication strategies?
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a. ―The nurse should use clear, direct statements using objective words.‖
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b. ―The nurse uses body language that is congruent with the verbal message.‖
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c. ―The nurse believes that positive communication strategies build confidence.‖
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d. ―The nurse practices assertive and responsible communication strategies.‖
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ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning),
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affective aspects (feelings, values, and attitudes), and psychomotor aspects
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(physical capability).Learning basic communication skills involves the cognitive
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domain; building confidence through a belief in the value and impact of positive
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communication is the affective domain; and putting skills into action is the
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psychomotor domain.DIF: Comprehension REF: p. 13 TOP: Integrated Process:
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Communication and Documentation MSC: Psychosocial Integrity
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2. The nurse manager asks the staff nurse to work an extra shift. Which
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f responsebyjthe staff nurse is assertive and based on rational beliefs?
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a. ―I don’t want you upset, so I will work extra.‖
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b. ―Why do I always have to cover extra shifts?‖
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c. ―I am not able to work an extra shift.‖
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d. ―If you can’t find anyone else, I will do it.‖
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ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids
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irrational beliefs. Irrational beliefs occur as a result of being anxious about
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assertiveness or focusing on possible negative outcomes.DIF: Analysis REF: p. 8
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TOP: Integrated Process: Communication and Documentation MSC: Safe and
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Effective Care Environment: Management of Care
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, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-hour shifts.
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f Which statement, if made by the staff nurse, is nonassertive and may result in
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f afrustrated response from the nurse manager? f f f f f
a. ―I want to decide the shifts for all of the other staff nurses.‖
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b. ―Do whatever you want. It doesn’t really matter to me.‖
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c. ―Thank you for offering me a choice. I prefer 12-hour shifts.‖
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d. ―You will never be able to give me what I really want to work.‖
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ANS:B
A statement that allows others to make decisions for a person is an
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f example of a nonassertive style of communication; the response of others to a
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fnonassertive statement may include disrespect, guilt, anger, or frustration. Statements that
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make choices for others or that are accusations are examples of aggressive styles of
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communication; the response of others to an aggressive statement may include hurt,
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defensiveness, or humiliation. A statement that allows making one’s own decisions
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fis an example ofassertive style of communication; the response of others to an assertive
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statement may include mutual respect.DIF: Analysis REF: p. 7 TOP: Integrated
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Process: Communication and Documentation MSC: Safe and Effective Care
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Environment: Management of Care
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4. The nurse is providing care to a patient who was admitted with heart
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f failure. The patient has not been following the prescribed diet or taking the
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f prescribed medications. Which type of communication approach is most important
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f for the nurse to use with this patient to facilitate a change in self-care behavior?
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a. Authoritative, honest, and outright communication f f f f
b. Assertive, responsible, and caring communication f f f f
c. Aggressive, sympathetic, and realistic communication f f f f
d. Positive, expert, and focused communication f f f f
ANS:B
Communication must be technically responsible, assertive, and caring to f f f f f f f f f f f f f f
ffacilitate a change in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP:
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Integrated Process: Communication and Documentation MSC: Psychosocial Integrity
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5. Which are examples of a nurse who is communicatingf f f f f f f f
f responsibly?(Select allthat apply) f f f
a. The nurse uses profanity to respond to a client who is intoxicated
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andverballyabusive.
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b. The nurse helps a client talk to family members
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aboutdiscontinuingchemotherapy.
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