Name: Score:
30 Multiple choice questions
Term 1 of 30
_____________ is when one company hires another company to be responsible for an existing
internal activity.
Vertical Integration
Franchising
Offshoring
Outsourcing
Term 2 of 30
Benchmarking is...
the act of setting performance goals for employees.
the process of comparing business processes and performance metrics to best
practices and top metrics from other companies.
the evaluation of employee performance based on subjective criteria.
the process of outsourcing business functions to third-party vendors.
Term 3 of 30
A manager's ability to size up a firm's ________ and understand its _________ is one of the most
valuable and yet most difficult skills to master.
strategic position; likelihood of sustainability
operational efficiency; employee satisfaction
brand image; customer loyalty
financial status; market share
,Term 4 of 30
This term refers to intelligence as demonstrated by machines, in contrast to the natural
intelligence displayed by humans and other animals. (Select all that apply)
Artificial intelligence
Machine learning
Internet of things
Blockchain
Term 5 of 30
______ is an annual list that ranks 500 of the largest United States corporations by total revenue
for their respective fiscal years
S&p 100
Fortune 500 List
Dow jones Index
Nasdaq composite
Term 6 of 30
True or False: New technologies have redefined our concepts of software and computing,
crushed costs, and fueled data-driven decision making.
True
False
Term 7 of 30
Systems that think like humans are called ____. Systems that support humans without
understanding human reasoning are called _____.
Advanced Ai; Simple Ai
Intelligent Systems; Support Systems
Strong AI; Weak AI
Human-like Ai; Basic Ai
, Term 8 of 30
_______ are products or services that are nearly identically offered from multiple vendors. For
such products and services, consumers are highly ______ since they have so many similar
choices.
Unique services; experience-focused
Niche products; brand-focused
Luxury goods; quality-focused
Commodities; price-focused
Term 9 of 30
What are some negative implications of over-confidence bias? (select all that apply)
Brick-and-mortar stores have limited shelf-space
Brick-and-mortar stores cater to the needs of the local clientele
Technology-orchestrated Supplier Coordination
Vertical-integration
Just-in-time Manufacturing
Not paying heed to new information
Missed deadlines
Presumption of having control over a situation
For emotionally charged issues and for deeply entrenched beliefs
Term 10 of 30
_____ is a cognitive bias that describes the tendency to ignore negative information
Ostrich Effect
Confirmation Bias
Availability Heuristic
Anchoring Effect
30 Multiple choice questions
Term 1 of 30
_____________ is when one company hires another company to be responsible for an existing
internal activity.
Vertical Integration
Franchising
Offshoring
Outsourcing
Term 2 of 30
Benchmarking is...
the act of setting performance goals for employees.
the process of comparing business processes and performance metrics to best
practices and top metrics from other companies.
the evaluation of employee performance based on subjective criteria.
the process of outsourcing business functions to third-party vendors.
Term 3 of 30
A manager's ability to size up a firm's ________ and understand its _________ is one of the most
valuable and yet most difficult skills to master.
strategic position; likelihood of sustainability
operational efficiency; employee satisfaction
brand image; customer loyalty
financial status; market share
,Term 4 of 30
This term refers to intelligence as demonstrated by machines, in contrast to the natural
intelligence displayed by humans and other animals. (Select all that apply)
Artificial intelligence
Machine learning
Internet of things
Blockchain
Term 5 of 30
______ is an annual list that ranks 500 of the largest United States corporations by total revenue
for their respective fiscal years
S&p 100
Fortune 500 List
Dow jones Index
Nasdaq composite
Term 6 of 30
True or False: New technologies have redefined our concepts of software and computing,
crushed costs, and fueled data-driven decision making.
True
False
Term 7 of 30
Systems that think like humans are called ____. Systems that support humans without
understanding human reasoning are called _____.
Advanced Ai; Simple Ai
Intelligent Systems; Support Systems
Strong AI; Weak AI
Human-like Ai; Basic Ai
, Term 8 of 30
_______ are products or services that are nearly identically offered from multiple vendors. For
such products and services, consumers are highly ______ since they have so many similar
choices.
Unique services; experience-focused
Niche products; brand-focused
Luxury goods; quality-focused
Commodities; price-focused
Term 9 of 30
What are some negative implications of over-confidence bias? (select all that apply)
Brick-and-mortar stores have limited shelf-space
Brick-and-mortar stores cater to the needs of the local clientele
Technology-orchestrated Supplier Coordination
Vertical-integration
Just-in-time Manufacturing
Not paying heed to new information
Missed deadlines
Presumption of having control over a situation
For emotionally charged issues and for deeply entrenched beliefs
Term 10 of 30
_____ is a cognitive bias that describes the tendency to ignore negative information
Ostrich Effect
Confirmation Bias
Availability Heuristic
Anchoring Effect
