USPS Exam 421 Questions
All Correctly Answered
New Update
Priority Mail Express - Answer -1-2 days, Money-back guarantee. 365 days a year. , up
to $100 insurance. can use with: hold for pickup, return receipt, COD, special handling ,
restricted delivery
Priority Mail - Answer -2-3 day delivery service. $50 insurance included. can use with:
registered mail, signature confirmation, cert. of mailing, certified mail, hold for pickup,
return receipt, COD, special handling, restricted delivery
first class mail - Answer -Sealed or unsealed typed or handwritten material, including
letters, postal cards, postcards, and business reply mail. can use with: insurance,
registered mail, signature conf., cert. of mailing, cert. mail, return receipt, COD, special
handling, restricted delivery
balloon pricing - Answer -large and lightweight packages. 84-108 in. less than 20lb.
zones 1-4
insured mail - Answer -up to $5,000
PS form 3813 (black) - Answer -insurance between $0-$500
PS form 3813-P (blue) - Answer -insurance between $501-$500
certified mail - Answer -proof of mailing. only eligible with First class mail and Priority
mail. ps form 3800 (certified mail receipt)
registered mail - Answer -most secure service. system of receipts is kept. signature at
every point. securely sealed at every crease. cannot be used with PME. stamped to
prevent tampering. ps form 3806 (receipt for reg. mail. label 200 (red and white)
COD (collect on delivery) - Answer -buyer pays when the goods are delivered and has
no right to inspect the goods as a condition to acceptance and payment. APO and FPO
not eligible PS form 3816- 5 copies. we have to send payment within same or next day
return receipt - Answer -proof of delivery. 3 types of domestic return receipts. ps form
3811(green)
, restricted delivery - Answer -item delivered only to the addressee or addressee's
authorized agent.
Certificate of Mailing - Answer -purchased at the time of mailing that documents the
date the material was presented for mailinge. (proof of mailing) ps form 3817
55-38-7 % rule - Answer -55%-non verbal comm.
38%-tone of voice
7%-words
domestic mail - Answer -Mail that is sent within the boundaries of the United States and
its territories and possessions. FCM, periodicals, USPS marketing mail, Library Mail,
Media Mail, Extra Services
Domestic shipping services - Answer -PME, PM, FCMPS, USPS ground, Parcel Return
Service
zone chart - Answer -used to calculate PME, PM, USPS ground prices
international mail - Answer -FCMI, PMI, PMEI, GXG, FCPIS
FCMI - Answer -weight: 4lb. letter size weight: 3.5 oz. cert. of mailing, registered mail,
return receipt, registered mail all available
form 2976 - Answer -Customer Declarations
PMI - Answer -6-10 days, 4lb for envelopes+small flat rate boxes, med and large boxes-
25lb
ps form 6182 - Answer -Commercial invoice
gxg - Answer -Global Express Guaranteed. ps form 2976-e (customs declaration
envelope). 46-35-46. 180 countries. 1-3 day shipping. max value $2,499.
label 11-b - Answer -post office to addressee. used with PME
usps ground shipping - Answer -return receipt, COD, special handling, restricted
delivery
firm holdout - Answer -Firm holdout service allows a customer to obtain street-
addressed mail from the post office when the customer normally receives 50 letters or
more on the first delivery trip, or when the customer is a news agent or publisher's
representative
Caller Service - Answer -more pickup times than firm holdout/have more mail than
largest box will hold daily. more than 5 boxes will hold-needs a phantom number
