FSU MAR 3400 Exam 1 Questions with Correct
Answers
Intelligence Correct Answer-What characteristics do Salespeople need to
develop today?
The News Sales Model Correct Answer-o Pushy salesperson is outdated
o Intelligence
o 60% of prospects/customers have researched the product
Old Selling Correct Answer-walking brochure
New Selling Correct Answer-- Adaptive
- Pay attention to prospect
- Pivot and shift
- Think through problems
- Uncover patterns
- New ways to add value
- Consultant and advisor
Emotional Intelligence Correct Answer-Being able to read the customer
-Emotional Awareness
-Managing Emotions
-Reasoning with emotion
, Emotional awareness Correct Answer--identify emotions: yours and
others
-Reading non-verbal clues
-Key to authentically connecting
Managing emotions Correct Answer--maintaining control
-responding appropriately
-keep emotions in check
Reasoning with Emotions Correct Answer--harness and apply emotions
-apply to problem solving
-focus and direct thinking
Curiousity Correct Answer-What is another important aspect of being a
salesperson today?
Rewards in Sales Correct Answer--Great Income
-Regular and immediate feedback
-Psychologically rewarding
-High visibility
-Growth opportunities
What sales isn't Correct Answer--Being pushy and aggressive
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