MTA Bus Operator Exam Questions and
Answers
1. Safety operations training for bus drivers includes a lesson in safe evacuation
procedures in the event of an accident or emergency. Which of the following statements
about bus evacuation is true? - Answer-If time allows, notify the dispatcher about
evacuation location, conditions, and type of assistance needed.
2. Disruptive riders can seriously affect the overall safety onboard, so they must be
handled immediately. Which of the following is the most appropriate next step by the
bus operator? - Answer-Request assistance via bus radio.
3. Aside from being responsible for transporting all passengers safely to their chosen
destinations on time, the bus operator is also a representative of ______________.
Which of the following is missing from part of the given above? - Answer-the agency
4. Which of the following is used to refer to an individual's manner of reacting quickly
and positively? - Answer-Responsiveness
5. If a bus operator failed to comply with a customer's request, which of the following
should be avoided? - Answer-Making specific statements
6. A bus operator is explaining some matters to a concerned rider. What must be
avoided by the operator? - Answer-Using technical terms
Using industry-specific terms
Disclosing detailed data about the agency
All of the above
7. Which of the following body languages is most helpful when listening to a rider who is
asking a question or complaining about an issue? - Answer-Leaning towards a rider
8. Which of following describes Bronx Kill? - Answer-It is a bad neighborhood where a
taxi driver is not required to carry passengers after 8:00 PM.
9. Stillwell Avenue is a two-way passageway found in Brooklyn. Which of the following
is end of this road? - Answer-Belt Parkway
10. Rain and other weather conditions drastically impair the visual environment of road
users. Which of the following must be initially inspected and secured by drivers to
ensure a smooth trip? - Answer-Wipers and washers
11. _____________ refers to the manner of accurately providing a promised service.
Which is the most suitable word to the statement above? - Answer-Reliability
Answers
1. Safety operations training for bus drivers includes a lesson in safe evacuation
procedures in the event of an accident or emergency. Which of the following statements
about bus evacuation is true? - Answer-If time allows, notify the dispatcher about
evacuation location, conditions, and type of assistance needed.
2. Disruptive riders can seriously affect the overall safety onboard, so they must be
handled immediately. Which of the following is the most appropriate next step by the
bus operator? - Answer-Request assistance via bus radio.
3. Aside from being responsible for transporting all passengers safely to their chosen
destinations on time, the bus operator is also a representative of ______________.
Which of the following is missing from part of the given above? - Answer-the agency
4. Which of the following is used to refer to an individual's manner of reacting quickly
and positively? - Answer-Responsiveness
5. If a bus operator failed to comply with a customer's request, which of the following
should be avoided? - Answer-Making specific statements
6. A bus operator is explaining some matters to a concerned rider. What must be
avoided by the operator? - Answer-Using technical terms
Using industry-specific terms
Disclosing detailed data about the agency
All of the above
7. Which of the following body languages is most helpful when listening to a rider who is
asking a question or complaining about an issue? - Answer-Leaning towards a rider
8. Which of following describes Bronx Kill? - Answer-It is a bad neighborhood where a
taxi driver is not required to carry passengers after 8:00 PM.
9. Stillwell Avenue is a two-way passageway found in Brooklyn. Which of the following
is end of this road? - Answer-Belt Parkway
10. Rain and other weather conditions drastically impair the visual environment of road
users. Which of the following must be initially inspected and secured by drivers to
ensure a smooth trip? - Answer-Wipers and washers
11. _____________ refers to the manner of accurately providing a promised service.
Which is the most suitable word to the statement above? - Answer-Reliability
