MGMT100 Human Relations Midterm
Week 5 Study Guide Questions and
Answers All Correct
The way in which the interviewer formulates her questions can have an enormous
impact on the quantity and quality of information the respondent will disclose. Three
aspects of question formulation will be considered here: (_______________), the extent
to which the question signals an expected or preferred response (___________), and
the degree of freedom given to the respondent to answer (________________). -
Answer- (choice of words),(leading questions), (open versus closed questions).
Introductions that use _________ ____________, pose intriguing problems, include
controversial statements or simply offer a concise statement of the purpose of the
problem in terms that will appeal to the audience, increase the likelihood that the
audience will be motivated to attend to the presenter's message. - Answer- rhetorical
questions
_______ ____ serve three main purposes. They introduce variety and capture people's
attention and interest. They can also aid understanding and assist with recall. - Answer-
Visual aids
_____________ _____________ theory states that when individuals are subjected to
events that are uncontrollable (that is, when the probability of an outcome is the same,
irrespective of how they respond) they will develop expectations of non-contingency
between response and outcome. - Answer- Learned helplessness
_______ is a key skill that builds upon the basic skills discussed elsewhere in this book.
It involves letting clients know that they have been understood from within their frame of
reference, that the helper can see the world as they see it while remaining separate
from it. - Answer- Empathy
Unless the client thinks about his problem in __________, operational terms it can be
difficult to develop an effective problem management strategy. - Answer- concrete
The _________ ________ is a model developed by Joseph Luft and Harry Ingham, two
American psychologists, which can be used to illustrate the process of giving feedback.
- Answer- Johari window
Week 5 Study Guide Questions and
Answers All Correct
The way in which the interviewer formulates her questions can have an enormous
impact on the quantity and quality of information the respondent will disclose. Three
aspects of question formulation will be considered here: (_______________), the extent
to which the question signals an expected or preferred response (___________), and
the degree of freedom given to the respondent to answer (________________). -
Answer- (choice of words),(leading questions), (open versus closed questions).
Introductions that use _________ ____________, pose intriguing problems, include
controversial statements or simply offer a concise statement of the purpose of the
problem in terms that will appeal to the audience, increase the likelihood that the
audience will be motivated to attend to the presenter's message. - Answer- rhetorical
questions
_______ ____ serve three main purposes. They introduce variety and capture people's
attention and interest. They can also aid understanding and assist with recall. - Answer-
Visual aids
_____________ _____________ theory states that when individuals are subjected to
events that are uncontrollable (that is, when the probability of an outcome is the same,
irrespective of how they respond) they will develop expectations of non-contingency
between response and outcome. - Answer- Learned helplessness
_______ is a key skill that builds upon the basic skills discussed elsewhere in this book.
It involves letting clients know that they have been understood from within their frame of
reference, that the helper can see the world as they see it while remaining separate
from it. - Answer- Empathy
Unless the client thinks about his problem in __________, operational terms it can be
difficult to develop an effective problem management strategy. - Answer- concrete
The _________ ________ is a model developed by Joseph Luft and Harry Ingham, two
American psychologists, which can be used to illustrate the process of giving feedback.
- Answer- Johari window
