Zendesk Administrator Exam- Section 5
Additional Features Questions With
Solutions
Where does the Web Widget appears? Bottom Corner by default
What are the support components of the web widget? 1. Self- Service
2. Live Chat
3. Phone Calls
4. Contact Forms
What is the self-service component of the Web Widget in Zendesk? If help center is
enabled in the web widget than customers will be presented with Help Center Search first.
How many results appear in Help Center Search? What about if Contextual Help is enabled?
Nine results appear if any matches are found. If Contextual help is enabled, up to 3
suggested articles appear below the search box.
How are the results for self- service search configured? The suggested articles are
determined either by page URL from which cx accessed or chosen by administrator based of
advanced customizations
, Zendesk Administrator Exam- Section 5
Additional Features Questions With
Solutions
How many brands can you support with Zendesk enterprise licensing? 5
How many brands does Zendesk Multibrand Add-on for enterprise allows up to? 300
What is an agents brand or agent's route? Where can this be adjusted Essentially an agent's
default brand. This can be managed under settings>account page, under the Branding tab
You can support your brands in any of these channels? email, Help Center, Twitter,
Facebook, Talk, API, Web Widget. Zendesk Chat currently does not support this
Where are all of your installed apps, including those that have been disabled? On My
Apps Page. Click Admin icon> click Apps> click Manage.
What are the different locations an app can be placed? Top Navigation- along top of ZD
support screen
Main Navigation- down the left side the Zendesk Support Screen
Additional Features Questions With
Solutions
Where does the Web Widget appears? Bottom Corner by default
What are the support components of the web widget? 1. Self- Service
2. Live Chat
3. Phone Calls
4. Contact Forms
What is the self-service component of the Web Widget in Zendesk? If help center is
enabled in the web widget than customers will be presented with Help Center Search first.
How many results appear in Help Center Search? What about if Contextual Help is enabled?
Nine results appear if any matches are found. If Contextual help is enabled, up to 3
suggested articles appear below the search box.
How are the results for self- service search configured? The suggested articles are
determined either by page URL from which cx accessed or chosen by administrator based of
advanced customizations
, Zendesk Administrator Exam- Section 5
Additional Features Questions With
Solutions
How many brands can you support with Zendesk enterprise licensing? 5
How many brands does Zendesk Multibrand Add-on for enterprise allows up to? 300
What is an agents brand or agent's route? Where can this be adjusted Essentially an agent's
default brand. This can be managed under settings>account page, under the Branding tab
You can support your brands in any of these channels? email, Help Center, Twitter,
Facebook, Talk, API, Web Widget. Zendesk Chat currently does not support this
Where are all of your installed apps, including those that have been disabled? On My
Apps Page. Click Admin icon> click Apps> click Manage.
What are the different locations an app can be placed? Top Navigation- along top of ZD
support screen
Main Navigation- down the left side the Zendesk Support Screen
