ZENDESK BUNDLED EXAMS WITH COMPLETE SOLUTIONS

Zendesk Admin Exam Prep: Section 2 Automated Business Rules (22%) Questions With Solutions "You received this either because your client has created a ticket or their ticket has been updated {{nt_formatted}}" This trigger is designed to email an account manager anytime an incident ticke...

Zendesk Admin Exam Prep: Section 4 Ticket Configuration (22%) Questions With Solutions What are the permissions on a ticket field level? Agents can edit Field can only be edited by an agent Customers can edit Field can be edited by the customers when submitting a request Customers can view ...

Zendesk Training Questions With Solutions CX Trends -- Background "2020 changed everything. Stuck at home, customers flocked online. Almost overnight, agents began operating apart. And companies scrambled to figure it all out. A company's success depends on their customer experience -- ...

Zendesk Training Questions With Solutions When you are waiting for another team or leadership to resolve an issue, which "bucket" should you put the ticket in? On-Hold When should you escalate cases to leadership? food poisoning, severe oven issues (fires), social media or BBB threats, l...

Zendesk Terms and Tools Questions With Solutions What are some of the features of Messaging? - Ongoing conversation history so customers can move between website and mobile app without losing thread - Richer messages with images, carousels and action buttons = more engaging - Automated respon...

Zendesk Support Admin Certification Questions With Solutions What is an Automation? A Business Rule in which something happens to the ticket after a certain amount of time has elapsed and the ticket meets certain conditions. What the 4 types of channels in which tickets can be created from? Wri...

Zendesk Administrator Exam- Section 6: Security and Data Persistence Questions With Solutions What are the 3 "ways" you can configure you Zendesk Support Instance for access? Restricted, open, or closed Unverified/Unregistered Users in Zendesk and example Users that are not prompted to...

Zendesk Administrator Exam- Section 5 Additional Features Questions With Solutions Where does the Web Widget appears? Bottom Corner by default What are the support components of the web widget? 1. Self- Service 2. Live Chat 3. Phone Calls 4. Contact Forms What is the self-service component...