An employee whose mind is a critical asset to employers and who adds to the intellectual capital of an organization is called a - ANS knowledge worker
The composition of a workforce in terms of differences among people on gender, age, race, ethnicity, religion, sexual orientation, and ab...
An employee whose mind is a critical asset to employers and who adds to the intellectual capital
of an organization is called a - ANS knowledge worker
The composition of a workforce in terms of differences among people on gender, age, race,
ethnicity, religion, sexual orientation, and able-bodiedness is called workforce __________ -
ANS diversity
If Jason is exhibiting the negative, irrational attitudes towards members of diverse populations in
his department, it is called : - ANS prejudice
The ability to understand oneself, exercise initiative, accept responsibility, and learn from
experience is called - ANS self-management
Which of the following is NOT an example of a functional manager?
- accounting manager
- plant manager
- sales manager
- production supervisor
- marketing manager - ANS plant manager
________ report to middle managers and supervise non-managerial workers - ANS team
leaders
_______ is the process of measuring performance and taking action to ensure desired results -
ANS controlling
The process of arousing enthusiasm and inspiring efforts to achieve goals is called - ANS
leading
Which of Katz's essential managerial skills is most important for top-level managers? - ANS
conceptual skill
Real management learning starts with commitment to - ANS experience and
self-assessment
, Which of the following is NOT a defining characteristic of Weber's bureaucratic organization?
- clear division of labor
- careers based on merit
- flexible hierarchy of authority
- formal rules and procedures
- impersonality - ANS flexible hierarchy of authority
Possible disadvantages of bureaucracy include all of the following EXCEPT:
- flexibility in the face of shifting customer or client needs
- excessive paperwork or "red tape"
- flexibility in handling problems
- empathy apathy
- resistance to change - ANS flexibility in the face of shifting customer or client needs
Fayol's principle that each person should receive orders from only one boss is called the
_______ - ANS unity of command principle
Learning organizations are characterized by which of the following core ingredients?
- shared vision
- mental models
- personal mastery
- all of the above
-systems thinking - ANS all of the above
A(n) ________ is a collection of interrelated parts working together for a purpose - ANS
system
The need for biological maintenance (food, water, and physical well-being) is referred to as
_____ needs, according to Maslow - ANS physiological
The well-regarded scholar Chris Argyris believes, like McGregor, that managers who treat
people positively and as responsible adults will achieve the highest _________ - ANS
productivity
If Joanna's manager wants to use her understanding of Maslow's theory of human needs to
motivate Joanna's behavior, which of the following is critical for the manager to remember?
- none of these statements
- the deficit principle, which states that satisfied needs remain motivators
- the progression principle, which states that all needs are activated at one time
- the progression principle, which states that a need at any level is only activated when the next
lower level need is satisfied
- the Hawthorne effect principle, which describes the need for attention - ANS the
progression principle, which states that a need at any level is only activated when the next lower
level need is satisfied
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