UHC 2022 Ethics and Compliance Test/ Questions & Correct Answers.
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Course
UHC 2022 Ethics and Compliance
Institution
UHC 2022 Ethics And Compliance
UHC 2022 Ethics and Compliance Test/ Questions & Correct Answers. Terms like:
Mr. and Mrs. Nelson, who are current members, unexpectedly walk into Jake's insurance agency office and ask him to discuss Medicare Advantage Plans. Does Jake need to obtain a Scope of Appointment (SOA) form? - Answer...
UHC 2022 Ethics and Compliance Test/
Questions & Correct Answers.
Mr. and Mrs. Nelson, who are current members, unexpectedly walk into Jake's
insurance agency office and ask him to discuss Medicare Advantage Plans. Does
Jake need to obtain a Scope of Appointment (SOA) form? - Answer: Yes, he needs
to obtain an SOA from both Mr. and Mrs. Nelson.
Which describes the purpose of educational events? - Answer: Educational events
provide objective information about the Medicare program and/or health
improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose notices that the
presented MA Plan has a Star Rating of 2 stars? - Answer: Erin should tell Mrs.
Rose that the plan has received a "Below Average" rating.
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, Which of the following describes Permission to Contact guidelines? - Answer: It is
method specific (e.g., telephone, email), short term (i.e., expires when contact is
made), and event specific (i.e., limited to the products identified).
Julie, a consumer, is having difficulty understanding the information her agent,
Victor, is presenting at her in-home appointment. She provides Victor with her
cousin's telephone number and email address and asks him to explain the plan to
her cousin, who frequently assists with her health care decisions. The next day,
Victor emails Julie's cousin. Has Victor been compliant? - Answer: No. Victor
violated United Healthcare permission to contact guidelines by emailing the
cousin without the cousin's permission
Which of the individuals below would not likely have the authority to enroll a
consumer in a Medicare Advantage Plan? - Answer: The consumer's spouse, who
is neither a Power of Attorney nor legal guardian.
Agent John is planning to conduct a series of events. Some will be strictly
educational, others will be formal presentations of specific UnitedHealthcare
plans, and others will be informal marketing events where he can generate leads
and schedule future in-home marketing appointments. Of the three types of
events John plans to conduct, which need to be reported to UnitedHealthcare? -
Answer: *******
When completing an enrollment application in LEAN, why is an agent prohibited
from entering his or her own email address in a field available for the consumer's
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