Which of the following items should a medical administrative assistant forward to a provider who is away from the office? - ANS Urgent mail
A medical administrative assistant is preparing to mail a medical device to a patient. Which of the following types of extra services should the ass...
Which of the following items should a medical administrative assistant forward to a provider who
is away from the office? - ANS Urgent mail
A medical administrative assistant is preparing to mail a medical device to a patient. Which of
the following types of extra services should the assistant use to ensure the package has
protection against loss or damage of up to $5,000? - ANS Insured mail
Which of the following tasks should a medical administrative assistant perform? - ANS
Complete an inventory list of office supplies.
A medical administrative assistant is creating an appointment for a patient. Which of the
following actions should the assistant take first? - ANS Confirm the patient or caller's
identity.
A medical administrative assistant discovers two charts that they suspect are for the same
patient. Which of the following are two identifiers the assistant should check to ensure the two
charts are for the same patient? - ANS Patient's last name and date of birth
Which of the following is the process of determining how long specific account balances have
been outstanding? - ANS Account aging
A medical administrative assistant is interacting with a patient who is uncooperative and is
displaying emotional distress due to an extended wait time to see the provider. Which of the
following actions should the assistant take? - ANS Express empathy to the patient.
Which of the following types of consent should a medical administrative assistant rely upon
when a patient cannot speak for themselves due to a medical emergency? - ANS Implied
Which of the following involves groups of health care providers working in collaboration to
provide high quality patient care to Medicare recipients? - ANS Accountable Care
Organization (ACO)
A third-party payer is requesting documentation to support billed services. Which of the
following is the appropriate document the medical administrative assistant should forward to the
third-party payer? - ANS progress notes
, A medical administrative assistant is verifying a patient's insurance coverage. After making a
photocopy of the patient's insurance card, which of the following actions should the assistant
take next? - ANS Add the date to the photocopy of the card
Which of the following is the part of the endocrine system that produces melatonin and
regulates sleep patterns? - ANS Pineal gland
Which of the following establishes the units used to determine Medicare fee schedules based
on overhead expenses, amount of work involved, and cost of malpractice insurance? - ANS
Resource-based relative value scale (RBRVS)
Which of the following actions should a medical administrative assistant take when processing
critical mail for a provider who is out on vacation? - ANS Consult with an on-call provider
about the mail
A medical administrative assistant should identify that which of the following ensures security of
patient medical records? - ANS Providing each staff member with their own individual login
and password to access the records
A medical administrative assistant is checking in several patients who showed up at the same
time and are frustrated due to the extended wait period. Which of the following actions should
the assistant take first to manage the frustrated patients? - ANS Greet each patient with a
smile.
A medical administrative assistant should recognize that which of the following abbreviations is
correct according to The Joint Commission's "Do Not Use" list? - ANS PO
Which of the following medical terms defines painful movement of the body or a body part? -
ANS Dyskinesia
Which of the following might a practice manager use to promote engagement for a team of
medical administrative assistants? - ANS Staff training
Which of the following actions should a medical administrative assistant take to reduce the
number of no-show appointments? - ANS Call patients 1 to 2 days before their scheduled
appointment.
Which of the following tasks is within a medical administrative assistant's scope of practice? -
ANS Managing accounts receivable
A medical administrative assistant is performing patient check-out at the end of a new patient
appointment.
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