OM300 Exam 1 Chilcutt – Questions With Correct
Solutions
Operations Management Right Ans - is the set of activities that create value
in the form of goods and service by transforming inputs into outputs
10 Strategic OM Decisions Right Ans - 1. People
2. Product
3. Process
4.Quality Management
5. Inventory Management
6.Supply Chain Management
7.Location
8.Layout
9.Scheduling
10. Maintenance
Goods vs. Services Right Ans - Tangible products vs economic activities
that typically produce intangible product
Production vs Productivity Right Ans - creation of goods and services vs a
measure of output
Single Factor Productivity Right Ans - units produced/labor hours
Multi-Factor Productivity Right Ans - Output / Labor + Material + Energy +
Capital + Miscellaneous
dollars Right Ans - outputs and inputs are often expressed in
Supply Chain Right Ans - The global network of organizations and activities
that supply a firm with goods and services
The basic management functions of any management role Right Ans -
Planning, organizing, staffing, leading, controlling
An operations manager would like to _____________ inputs while output remains
the same Right Ans - reduce
, An operations manager would like to ___________ outputs while input remains
the same Right Ans - increase
Only through ____________________ increases can our standard of living improve
Right Ans - productivity
Mission Right Ans - provides boundaries and focus for organizations and
the concept around which the firm can rally
Strategy Right Ans - is an organization's action plan to achieve the mission
3 strategic approaches to competitive advantage Right Ans - 1.
differentiation- different
2. cost leadership- cheaper
3. response- more responsive
Use factor rating to evaluate both country and provider outsources Right
Ans - 1) Develop a list of relevant factors called key success factors (KSFs)
2) Assign a weight to each factor
3) Develop a scale for each factor
4) Score each location for each factor
5) Multiply score by weights for each factor for each location
6) Make a recommendation based on the highest point score
planning Right Ans - goal setting, defining the project, team organization
scheduling Right Ans - relate people, money, and supplied to specific
activities and activities to each other
controlling Right Ans - monitor resources, costs, quality, and budgets;
revise plans and shift resources to meet time and cost demands
Gnatt chart Right Ans -
AON Network Right Ans - Arrows show precedence relationships or
sequence and nodes show activities.
Forward Pass Right Ans - begin at starting event and work forward
Solutions
Operations Management Right Ans - is the set of activities that create value
in the form of goods and service by transforming inputs into outputs
10 Strategic OM Decisions Right Ans - 1. People
2. Product
3. Process
4.Quality Management
5. Inventory Management
6.Supply Chain Management
7.Location
8.Layout
9.Scheduling
10. Maintenance
Goods vs. Services Right Ans - Tangible products vs economic activities
that typically produce intangible product
Production vs Productivity Right Ans - creation of goods and services vs a
measure of output
Single Factor Productivity Right Ans - units produced/labor hours
Multi-Factor Productivity Right Ans - Output / Labor + Material + Energy +
Capital + Miscellaneous
dollars Right Ans - outputs and inputs are often expressed in
Supply Chain Right Ans - The global network of organizations and activities
that supply a firm with goods and services
The basic management functions of any management role Right Ans -
Planning, organizing, staffing, leading, controlling
An operations manager would like to _____________ inputs while output remains
the same Right Ans - reduce
, An operations manager would like to ___________ outputs while input remains
the same Right Ans - increase
Only through ____________________ increases can our standard of living improve
Right Ans - productivity
Mission Right Ans - provides boundaries and focus for organizations and
the concept around which the firm can rally
Strategy Right Ans - is an organization's action plan to achieve the mission
3 strategic approaches to competitive advantage Right Ans - 1.
differentiation- different
2. cost leadership- cheaper
3. response- more responsive
Use factor rating to evaluate both country and provider outsources Right
Ans - 1) Develop a list of relevant factors called key success factors (KSFs)
2) Assign a weight to each factor
3) Develop a scale for each factor
4) Score each location for each factor
5) Multiply score by weights for each factor for each location
6) Make a recommendation based on the highest point score
planning Right Ans - goal setting, defining the project, team organization
scheduling Right Ans - relate people, money, and supplied to specific
activities and activities to each other
controlling Right Ans - monitor resources, costs, quality, and budgets;
revise plans and shift resources to meet time and cost demands
Gnatt chart Right Ans -
AON Network Right Ans - Arrows show precedence relationships or
sequence and nodes show activities.
Forward Pass Right Ans - begin at starting event and work forward
