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SHRM CP EXAM QUESTIONS AND 100% CORRECT ANSWERS LATEST UPDATE
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SHRM CP EXAM QUESTIONS AND 100% CORRECT ANSWERSLATEST UPDATE
HIGH-CONTEXT CULTURE Society or group characterized by complex, usually
long-standing networks of relationships; members share a rich history of common
experience, so the way they interact and interpret events is often not apparent to
outsiders.
STRATEGIC PLANNING The process of setting goals and designing a path toward
organizational success.
ETHICAL UNIVERSALISM The idea that there are basic principles of ethics that apply
universally across cultures.
GROSS PROFIT MARGIN - ANSWER Ratio of gross profit to net sales.
ACCOUNTS PAYABLE - ANSWER Money an organization owes its vendors and
suppliers.
FIRST-IMPRESSION ERROR - ANSWER Type of measurement bias in which investigator
makes snap judgments and lets first impression (either positive or negative) cloud
subsequent evaluation.
SCENARIO/WHAT-IF ANALYSIS - ANSWER Statistical method used in testing the
possible effects of changing the particulars of a strategy to see whether the probable
outcome might be improved.
JURISDICTION - ANSWER Power of a legal body to have authority over a definite
geographical territory, subject matter, or persons or institutions.
,MOTIVATION - ANSWER Factors that give rise to and sustain human behavior over a
period of time.
LOW-CONTEXT CULTURE - ANSWER A society where the relationships have less
history; people know one another more poorly and do not share a common database of
experience, which means that communication must be highly explicit.
RATIO ANALYSIS - ANSWER The use of relationships between data in financial
statements to measure the financial health of an organization
ACCOUNTS RECEIVABLE - ANSWER money that customers of an organization's owe
that organization.
TRANSFORMATIONAL LEADERSHIP - ANSWER Leadership style which asks the
members of an organization to undergo evolution, improvement, or change and attain
long-range results through continuous development or change as envisioned by the
leader's strategy and vision.
DUE DILIGENCE - ANSWER Obligation to conduct a prior investigation of an action when
it is to be undertaken, by using diligent research and evaluation.
OF CULTURE - ANSWER Those beliefs, attitudes, values, behaviors, and norms that are
shared and lived by its members, in developing the group's identity.
FOCUS GROUP - ANSWER A small group of selected people (usually six to twelve) who
engage in an interactive, moderated discussion-for the purpose of gaining their inputs
on a particular product, process, policy, or program.
CULTURAL DIFFERENCE RECONCILIATION ANSWER Process of charting a course
through cultural differences.
CONTRAST EFFECT ANSWER Tendency to enhance or diminish the strength or
credibility of a statement or person based on one's impression of a preceding statement
,or person.
KEY PERFORMANCE INDICATORS (KPIS) ANSWER Quantifiable measures of
performance that gauge an organization's progress toward strategic objectives or other
agreed-upon performance standards.
CONFLICT OF INTEREST - ANSWER Situation in which a person or organization may
benefit either directly or indirectly from influence, because of their involvement with
outside business interests, personal or business relationships, investments or other
activities which could conflict with or otherwise interfere with the employment
relationship or its fruits.
RELIABILITY ANSWER Extent to which an instrument of measurement is consistent in its
results.
ORGANISATIONAL CULTURE - ANSWER The basic beliefs and ways of doing things
shared by the organisation's members that assist the organisation in making out a sense
of its identity.
CONFIDENTIALITY - ANSWER Treatment accorded to information of a personal nature
disclosed to another person, such as one's doctor, lawyer, or financial advisor, or
organization, such as one's employer or a hospital.
VALIDITY - ANSWER Extent to which an instrument actually measures what it is
supposed to measure.
RULE OF LAW - ANSWER Principle that holds no person is above the law and that
government exercises authority only in accordance with written and publicly known
laws.
EQUITY - ANSWER Value of owners' or shareholders' share in a company.
ASSETS - ANSWER Financial, physical, and sometimes intangible properties an
, organization possesses.
GLOBAL MINDSET - ANSWER Capacity to think globally, considering other cultures'
perspective.
DUE PROCESS - ANSWER Concept that laws are enforced only through accepted,
codified procedures.
HORN EFFECT - ANSWER Type of measurement bias in which analyst allows one strong
point that he or she values highly and that works against subject to overshadow all other
information.
UNWEIGHTED AVERAGE - ANSWER Raw average of data that gives equal weight to all
values, with no regard for other factors.
SOCIAL INTELLIGENCE - ANSWER The ability to make relations with others or build
rapport.
MIND MAPPING - ANSWER Data-sorting technique in which team members include
related ideas and indicate logical connections, eventually grouping similar ideas.
STAKEHOLDER CONCEPT - ANSWER Concept that suggests that any organization
operates within a complex environment in which it affects and is affected by a variety of
forces or stakeholders who all share in the value of the organization and its activities.
NEGATIVE EMPHASIS - ANSWER Type of measurement bias that consists of weighting a
small negative reaction or piece of information more than it should objectively merit.
WEIGHTED AVERAGE - ANSWER Average of data that adds factors to reflect
importance of different values.
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