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CMN 003V Exam Study Guide Questions and Answers | revised
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CMN 003V Exam Study Guide Questions and Answers | revised instrumental communication - messages aimed at accomplishing the task at hand relational communication - messages that shape and reflect the way people regard one another identity management - Presenting yourself in ways that produce a p...

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  • December 3, 2024
  • 11
  • 2024/2025
  • Exam (elaborations)
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  • cmn 003v exam study guide questions and answers

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CMN 003V Exam Study Guide Questions and
Answers | revised


instrumental communication - ✔✔messages aimed at accomplishing the task at hand


relational communication - ✔✔messages that shape and reflect the way people regard one another


identity management - ✔✔Presenting yourself in ways that produce a preferred image and distinctive

sense to self


communication is - ✔✔strategic, irreversable, a process


Encoding - ✔✔choosing certain words or non-verbal methods to send a message


feedback - ✔✔discernable response to a sender's message (verbal/non-verbal)


noise - ✔✔environmental, psyiological, psychological


communication variables - ✔✔richness, speed, control


communication networks - ✔✔patterns of contact created by the flow of messages among

communications through time and space


formal communication channels - ✔✔systems designed by management to dictate who talks to whom to

get a job done. Can use organizational charts


guanxi - ✔✔The Chinese practice of building networks for social exchange


culture - ✔✔learned set of shared interpretations about belief, values, and norms that affect the behaviors

of a relatively large ground of people


Co-Cultures (Sub-cultures) - ✔✔baby boomers, gen x, millenial


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, individualistic cultures - ✔✔inclined to put themselves first


collectivist cultures - ✔✔group harmony often takes precedence over the wishes of the individual


uncertainty avoidance - ✔✔a measure of how accepting a culture is of a lack of predictability


mascline - ✔✔japan, australia, switzerland, job done, individualistic,


feminine - ✔✔similar gender roles, collective, long term orientation


Ethnocentrism - ✔✔Belief in the superiority of one's nation or ethnic group.


intercultural sensitivity - ✔✔mindfulness of behaviors that may offend others


communicating across diversity - ✔✔become culturally literate


develop constructive attitudes


view diversity as an opportunity


avoid ethnocentrism


stages intercultural sensitivity


faulty assumption - ✔✔effective communication is reliant sender's responsibility


faulty assumption - ✔✔listening is passive


faulty assumption - ✔✔talking has more advantages


faulty assumption - ✔✔listening is a natural ability


psychological barriers - ✔✔preoccupation, message overload, egocentrism, ethnocentrism, fear of

appearing ignorant


Listening Styles - ✔✔relational listening



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