Exam (elaborations)
Leading and Managing Nursing 7th Edition Yoder-Wise Test Bank
Leading and Managing Nursing 7th Edition Yoder-Wise Test Bank
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
Content preview
LeadingvandvManagingvinvNursingv7thvEditionvYoder-WisevTestvBankvv
v NURSINGTB.COMv
, LeadingvandvManagingvinvNursingv7thvEditionvYoder-WisevTestvBankv
v
v v
Chapter 01: Leading, Managing, and Following
v v v v v v
Yoder-Wise: Leading and Managing in Nursing, 7th Edition
v v v v v v v v v
v
MULTIPLEvCHOICEv
v
1. Avnursevmanagervofvav20-
bedvmedicalvunitvfindsvthatv80%vofvthevpatientsvarevoldervadults.vShevisvaskedvtovassessvandvadaptv
thevunitvtovbettervmeetvthevuniquevneedsvofvthevoldervadultvpatient.vUsingvcomplexityvprinciples,v
whatvwouldvbevthevbestvapproachvtovtakevforvimplementationvofvthisvchange?v
a. Leveragevthevhierarchicalvmanagementvpositionvtovgetvunitvstaffvinvolvedvinvassessmentvandv
planning.v
b. Engagevinvolvedvstaffvatvallvlevelsvinvthevdecision-makingvprocess.v
c. Focusvthevassessmentvonvthevunitvandvomitvthevhospitalvandvcommunityvenvironment.v
d. Hirevavgeriatricvspecialistvtovoverseevandvcontrolvthevproject.v
ANS:vBv
Complexityvtheoryvsuggestsvthatvsystemsvinteractvandvadaptvandvthatvdecisionvmakingvoccursvth
roughoutvthevsystems,vasvopposedvtovbeingvheldvinvavhierarchy.vInvcomplexityvtheory,veveryvvoi
cevcounts,vandvtherefore,vallvlevelsvofvstaffvwouldvbevinvolvedvinvdecisionvmaking.v
v
TOP:vAONEvcompetency:vCommunicationvandvRelationship-Buildingv
v
2. Avunitvmanagervofvav25-
bedvmedical/surgicalvareavreceivesvavphonevcallvfromvavnursevwhovhasvcalledvinvsickvfivevtimesvin
vthevpast vmonth.vHevtellsvthevmanagervthatvhevveryvmuchvwantsvtovcomevtovworkvwhenvscheduledv
butvmustvoftenvcarevforvhisvwife,vwhovisvundergoingvtreatmentvforvbreastvcancer.vAccordingvt o
N
U MRaS sloIwN ’Gs T neB.Ced hiOe rMa rchy theory, what would be the best approach to
v v v
v v
v v v
v v v v v v v v v
satisfyingvthevneedsvofvthisvnurse,vothervstaff,vandvpatients?v
a. Linevupvagencyvnursesvwhovcanvbevcalledvinvtovworkvonvshortvnotice.v
b. Placevthevnursevonvunpaidvleavevforvthevremaindervofvhisvwife’svtreatment.v
c. Sympathizevwithvthevnurse’svdilemmavandvletvthevchargevnursevknowvthatvthisvnursevmayvbev
callingvinvfrequentlyvinvthevfuture.v
d. Workvwithvthevnurse,vstaffingvoffice,vandvothervnursesvtovarrangevhisvscheduledvdaysvoffvarou
ndvhisvwife’svtreatments.v
ANS:vDv
Placingvthevnursevonvunpaidvleavevmayvthreatenvthevnurse’svcapacityvtovmeetvphysiologicvneedsva
ndvdemotivatevthevnurse.vUnsatisfactoryvcoveragevofvshiftsvonvshortvnoticevcouldvaffectvpatientvc
arevandvthreatenvthevneedsvofvstaffvtovfeelvcompetent.vArrangingvthevschedulevaroundvthevwife’svn
eedsvmeetsvthevneedsvofvthevstaffvandvofvpatientsvwhilevsatisfyingvthevnurse’svneedvforvaffiliation.v
v
TOP:vAONEvcompetency:vCommunicationvandvRelationship-Buildingv
v
3. Avgrievancevbroughtvbyvavstaffvnursevagainstvthevunitvmanagervrequiresvmediation.vAtvthevfirstvm
ediationvsession,vthevstaffvnursevrepeatedlyvcallsvthevunitvmanager’svactionsvunfair,vandvthevunitv
managervcontinuesvtovreiteratevthevreasonsvforvthevactions.vWhatvwouldvbevthevbestvcoursevofvacti
onvatvthisvtime?v
a. Sendvthevtwovdisputantsvawayvtovreachvtheirvownvresolution.v
b. Involvevanothervstaffvnursevinvthevdiscussionvforvclarityvissues.v
c. Askveachvpartyvtovexaminevtheirvownvmotivesvandvissuesvinvthevconflict.v
v NURSINGTB.COMv
, LeadingvandvManagingvinvNursingv7thvEditionvYoder-WisevTestvBankv
v
d. Continuevtovlistenvasvthevpartiesvrepeatvtheirvthoughtsvandvfeelingsvaboutvthevconflict.v
ANS:vCv
Forvresolutionvofvconflict,vonevshouldvaddressvthevinterestsvandvinvolvementvofvparticipantsvinvth
evconflictvbyvexaminingvthevrealvissuesvofvallvparties.v
v
TOP:vAONEvcompetency:vCommunicationvandvRelationship-Buildingv
v
4. Atvavsecondvnegotiationvsession,vthevunitvmanagervandvstaffvnursevarevunablevtovreachvavresolutio
n.vWhatvisvthevappropriatevnextvstep?v
a. Arrangevanothervmeetingvinvavweek’svtimevsovasvtovallowvavcooling-offvperiod.v
b. Elevatevthevnextvnegationvsessionvtovthevnextvmanager,vonevlevelvabove.v
c. Insistvthatvparticipantsvcontinuevtovtalkvuntilvavresolutionvhasvbeenvreached.v
d. Backvthevunitvmanager’svactionsvandvendvthevdispute.v
ANS:vBv
Partvofvleadershipvisvunderstandingvconflictvresolutionvandvabilityvtovnegotiatevandvmanagevforvre
solutionvofvissuesvandvconcerns.vThisvsituationvhasvfailedvavsecondvnegotiationvsession,velevation
vtovavmanagervwithvadditionalvtrainingvtovfacilitatevconflictvresolutionvisvimportantvatvthisvpoint.v
v
TOP:vAONEvcompetency:vCommunicationvandvRelationship-Buildingv
v
5. ThevmanagervofvavsurgicalvareavhasvavvisionvforvthevfuturevthatvrequiresvthevadditionvofvRNvassist
antsvorvunlicensedvpersonsvtovfeed,vbathe,vandvambulatevpatients.vThevRNsvonvthevstaffvhavevalw
U R v
I v
N G T
aysvpracticedvinvavprvNim strategya ryvSn urs vfori ng vimplementation-
v
B de.liCveO ryMsystem and
v v v ofvthisavrechange?vveryvrevsistantvtovthisvidea.v
vv
Whatvwouldvbevthevbestvinitialv
a. ExploringvthevvaluesvandvfeelingsvofvthevRNvgroupvinvrelationshipvtovthisvchangev
b. LeavingvthevRNsvalonevforvavtimevsovtheyvcanvthinkvaboutvthevchangevbeforevitvisvimplemente
dv
c. DroppingvthevideavandvtryingvforvthevchangevinvavyearvorvsovwhenvsomevofvthevpresentvRNsvh
avevretiredv
d. HiringvthevassistantsvandvallowingvthevRNsvtovseevwhatvgoodvadditionsvtheyvarev
ANS:vAv
Influencingvothersvrequiresvemotionalvintelligencevinvdomainsvsuchvasvempathy,vhandlingvrelati
onships,vdeepeningvself-
awarenessvinvselfvandvothers,vmotivatingvothers,vandvmanagingvemotions.vMotivatingvothersvrec
ognizesvthatvvaluesvarevpowerfulvforcesvthatvinfluencevacceptancevofvchange.vLeavingvthevRNsva
lonevforvavperiodvofvtimevbeforevimplementationvdoesvnotvprovidevopportunityvtovexplorevdiffere
ntvperspectivesvandvvalues.vAvoidingvdiscussionvuntilvthevteamvchangesvmayvnotvpromotevadopti
onvofvthevchangevuntilvtherevisvopportunityvtovexplorevperspectivesvandvvaluesvrelatedvtovthevchan
ge.vHiringvofvthevassistantsvdemonstratesvlackvofvempathyvforvthevperspectivesvofvthevRNvstaff.v
v
TOP:vAONEvcompetency:vKnowledgevofvthevHealthvCarevEnvironmentv
6. AsvthevRNvchargevnursevonvthevnightvshiftvinvavsmallvlong-
termvcarevfacility,vyou’vevfoundvthatvtherevisvlittlevturnovervamongvyourvLPNvandvnursingvassista
ntv(NA)vstaffvmembers,vbutvtheyvarevnotvveryvmotivatedvtovgovbeyondvtheirvjobvdescriptionsvinvth
eirvwork.vWhichvofvthevfollowingvstrategiesvmightvmotivatevthevstaffvandvleadvtovgreatervjobvsatis
faction?v
a. AskvthevdirectorvofvnursingvtovoffervhighervwagesvandvbonusesvforvextravworkvforvthevnightvL
PNsvandvNAs.v
v NURSINGTB.COMv
, LeadingvandvManagingvinvNursingv7thvEditionvYoder-WisevTestvBankv
v
b. AllowvthevLPNsvandvNAsvgreatervdecision-
makingvpowervwithinvthevscopevofvtheirvpositionsvinvthevinstitution.v
c. Hirevadditionalvstaffvsovthatvtherevarevmorevstaffvavailablevforvenhancedvcare,vandvindividualv
workloadsvarevlessened.v
d. Askvthevdirectorvofvnursingvtovincreasevjobvsecurityvforvnightvstaffvbyvhavingvthemvsignvcontr
actsvthatvguaranteevwork.v
ANS:vBv
Hygienevfactorsvsuchvasvsalary,vworkingvconditions,vandvsecurityvarevconsistentvwithv
Herzberg’svtwo-
factorvtheoryvofvmotivation;vmeetingvthesevneedsvavoidsvjobvdissatisfaction.vMotivatorvfactorsvs
uchvasvrecognitionvandvsatisfactionvwithvworkvpromotevavsatisfyingvandvenrichedvworkvenviron
ment.vTransformationalvleadersvusevmotivatorvfactorsvliberallyvtovinspirevworkvperformancevand
vincreasevjobvsatisfaction.v
v
TOP:vAONEvcompetency:vCommunicationvandvRelationship-Buildingv
v
7. Thevnursevmanagervwantsvtovincreasevmotivationvbyvprovidingvmotivatingvfactorsvforvthevnursevo
nvthevunit.vWhatvactionvwouldvbevappropriatevtovmotivatevthevstaff?v
a. Collaboratevwithvthevhumanvresource/personnelvdepartmentvtovdevelopvon-
sitevdaycarevservices.v
b. ProvidevavhierarchicalvorgNaniRzatiIonalvGstrBuc.tuCre.vMv
c. ImplementvavmodelvofvsharUedvgSoveNrnanTce.v
O v
d. Promotevthevdevelopmentvofvavflexiblevbenefitsvpackage.v
ANS:vCv
Complexityvtheoryvsuggestsvthatvsystemsvinteractvandvadaptvandvthatvdecisionvmakingvoccursvthr
oughoutvsystems,vasvopposedvtovbeingvheldvinvavhierarchy.vInvcomplexityvtheory,veveryvvoicevco
unts,vandvthereforevallvlevelsvofvstaffvwouldvbevinvolvedvinvdecisionvmaking.vThisvprinciplevisvth
evfoundationvofvsharedvgovernance.v
v
TOP:vAONEvcompetency:vCommunicationvandvRelationship-Buildingv
v
8. Avchargevnursevonvavbusyv40-
bedvmedical/surgicalvunitvisvapproachedvbyvavfamilyvmembervwhovbeginsvtovcomplainvloudlyvab
outvthevqualityvofvcarevhisvmothervisvreceiving.vHisvbehaviorvisvsovdisruptivevthatvitvisvoverheardvb
yvstaff,vphysicians,vandvothervvisitors.vThevfamilyvmembervleavesvthevunitvabruptly,vandvthevnurs
evisvleftvfeelingvfrustrated.vWhichvbehaviorvbyvthevchargevnursevbestvillustratesvrefinedvleadershi
pvskillsvinvanvemotionallyvintelligentvpractitioner?va.vReflectvtovgainvinsightvintovhowvthevsituatio
nvcouldvbevhandledvdifferentlyvinvthevfuture.v
b. Tryvtovcatchvupvwithvthevangryvfamilyvmembervtovresolvevthevconcern.v
c. Discussvthevconcernvwithvthevpatientvaftervthevfamilyvmembervhasvleft.v
d. Notifyvnursingvadministrationvofvthevsituation.v
ANS:vAv
Golemanvsuggestsvthatvemotionalvintelligencevinvolvesvinsightvandvbeingvablevtovstepvoutsidevofv
thevsituationvtovenvisionvthevcontextvofvwhatvisvhappeningvasvwellvasvbeingvablevtovmanagevemoti
onsvsuchvasvfrustrationveffectively.v
v
TOP:vAONEvcompetency:vLeadershipv
v
9. Thevchiefvnursingvofficervhasvaskedvthevstaffvdevelopmentvcoordinatorvtovfacilitatevthevdevelopm
entvofvavclinicalvcompetencyvprogramvforvthevfacility.vWhilevmakingvroundsvonvthevunits,vthevstaf
v NURSINGTB.COMv
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Verifiedtestbanks. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $16.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
52507 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now