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, A 90-year-old female presents to the local Health and Human Services (HHS) office
requesting food services. She states that the distance to get to the closest food
bank is too far for her to drive. What is one way the HHS office can support the
client?
A client presents to a hospital with his wife and son showing signs of a mental health
disturbance and is referred to a psychiatrist. During the evaluation, the client
remains silent, causing distress for the client's family.How can the human services
professional support the client and the family?
A new patient is visiting the doctor for the first time. The doctor is having difficulty
understanding what the client is saying, as they are not a native English speaker and
are struggling to find the correct words to describe their symptoms.What should the
doctor do to support the client?
A confused patient presents to the Health and Human Services (HHS) office
before her scheduled appointment. She used a public bus to arrive at the
office. The receptionist at the office informed the patient that she isn't on
schedule for today. The patient becomes distressed. How can the HHS
professional support this client?
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2 of 40
Term
Which question demonstrates an attempt to listen to a patient and
develop a relationship?
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What troubles are you How do you feel about the treatment
experiencing? plan?
What medications are you currently Have you been to see any other
taking? doctors recently?
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3 of 40
Definition
It is collaborative between the client and provider
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What is an important aspect of What actions should a provider take
motivational interviewing? to create a safe zone for a patient?
Which scenario requires short-term
which conditions are examples of
accommodation in an educational
chronic illnesses?
setting?
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4 of 40
, Term
A 27-year-old combat veteran presents to the veteran’s affairs clinic
with low morale. They discuss feelings of grief and sorrow with their
provider. Which response supports the client?
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Suggest that the client should seek Encourage the client to forget about
help from someone else. their feelings and focus on the future.
Begin a conversation with the
Dismiss the client's feelings as a
client to establish trust with
normal part of transitioning.
them.
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5 of 40
Definition
Put the client at ease and ask him questions to encourage speaking.
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A patient is instructed to change their diet to reduce the severity of their heart
disease and diabetes. This patient states that they do not like many healthy foods.