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AIS EXAM 1 STUDY GUIDE Questions & Answers correct According to a recent study, the AIS strategic role that has the greatest impact on shareholder value is: informate. digitize. automate. transform. Transform A supply chain: refers to the flow of materials, information, payments, ...

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  • March 22, 2025
  • 18
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • ais exam 1 study guide questions answers correct
  • according to a recent study the ais strategic rol
  • a supply chain refers to the flow of materials
  • the softwaresystem that helps make sure the retai

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AIS EXAM 1 STUDY GUIDE Questions &
Answers correct
According to a recent study, the AIS strategic role that has the greatest impact on
shareholder value is:

informate.
digitize.
automate.
transform. - answer Transform

A supply chain:

refers to the flow of materials, information, payments, and services.
supplies jewelry chains.
is similar in function and purpose to the value chain.
does not apply to a service firm like an accounting firm. - answer Refers to the flow
of materials, information, payments, and services.

The software/system that helps make sure the retail firm doesn't have a stockout is:

supply chain management software.
human resource systems.
enterprise systems.
customer relationship management software. - answer Supply Chain Management
Software

Which of the following is considered to be mandatory information required by a
regulatory body?

The cost to produce a Samsung Galaxy
The number of organic bananas that are sold at Whole Foods on July 28
The cost to build an all-new Starbucks restaurant in Shenzhen, China
10-Q submission to the Securities and Exchange Commission - answer 10-Q
submission to the Securities and Exchange Commsion

Customer Relationship Management systems would generally be considered to be an:

interior business process.
external business process.
internal business process.
exterior business process. - answer External Business Process

,What designation would be most appropriate for those professionals possessing IT
audit, control, and security skills?

Certified Information Systems Auditor (CISA)
Correct
Certified Information Technology Professional (CITP)
Certified Management Accountant (CMA)
Certified Public Accountant (CPA) - answer Certified Information Systems Auditor
(CISA)

Match the value chain activity in the left column with the scenario in the right column.

Service Activities - answer Warranty Work

Match the value chain activity in the left column with the scenario in the right column.

Inbound Logistics - answer Receiving dock for raw materials

Match the value chain activity in the left column with the scenario in the right column.

Marketing and Sales activities - answer Surveys for Prospective Customers

Match the value chain activity in the left column with the scenario in the right column.

Firm Infrastructure - answer CEO and CFO

Match the value chain activity in the left column with the scenario in the right column.

Human Resource Management - answer Worker recruitment

Match the value chain activity in the left column with the scenario in the right column.

Technology - answer New-product development

Match the value chain activity in the left column with the scenario in the right column.

Procurement - answer Buying (sourcing) raw materials

Match the value chain activity in the left column with the scenario in the right column.

Outbound Logistics - answer Delivery to the firm's customers

Match the value chain activity in the left column with the scenario in the right column.

Operations - answer Assembly Line

, Customer relationship management software does not include information about:

former customers.
prospective customers.
current employees.
current customers. - answer Current Employees

Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems
and Services, Climate Control Technologies, Industrial Technologies, and Security
Technologies. It installed an Oracle enterprise system, a supply chain system, and a
customer relationship management system. The company's financial results are
provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll-rand-siebel-
casestudy.pdf)

Required:
Select the options from the list that explain how the three systems (enterprise system,
supply chain system, and customer relationship management system) affected the
financial results and created value for the firm.

Decreased direct product costs by 11 percent - answer This likely came about by
efficiencies gained by the supply chain system.

Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems
and Services, Climate Control Technologies, Industrial Technologies, and Security
Technologies. It installed an Oracle enterprise system, a supply chain system, and a
customer relationship management system. The company's financial results are
provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll-rand-siebel-
casestudy.pdf)

Required:
Select the options from the list that explain how the three systems (enterprise system,
supply chain system, and customer relationship management system) affected the
financial results and created value for the firm.

Increased labor productivity by 16 percent - answer This likely came about by
efficiencies gained by the supply chain system.

Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems
and Services, Climate Control Technologies, Industrial Technologies, and Security
Technologies. It installed an Oracle enterprise system, a supply chain system, and a
customer relationship management system. The company's financial results are
provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll-rand-siebel-
casestudy.pdf)

Required:

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