SOLUTIONS
Supervision of Police
ST
Personnel, 10th edition
Author (s): Nathan F. Iannone, Marvin D. Iannone, Jeff Bernstein
UV
IA
_A
PP
RO
VE
D?
, Chapter 1
The Supervisor’s Role
ST
CHAPTER OVERVIEW
Line supervisors have the most important supervisory role in the police department. They are the
greatest influence on organizational productivity, as well as worker performance and morale. The
position requires human relations skills, technical and organizational knowledge, and managerial
UV
expertise.
CHAPTER OBJECTIVES
1. To become acquainted with the supervisor‘s role
2. To gain an understanding of the basic responsibilities of the supervisor
IA
3. To become familiar with the supervisor‘s objectives
LECTURE OUTLINE
Supervisory Position
_A
Technical and Supervisory Competence
Organizational Knowledge
Basic Supervisory Responsibilities
Transition from Officer to Supervisor
PP
Summary
Review Questions
Exercises
ADDITIONAL CLASS ACTIVITIES
RO
Activity 1: The pivotal organizational role of the Sergeant
Materials Needed: 1. Chalkboard/Whiteboard/Flip charts as desired
2. Chalk or erasable markers
VE
3. Other visual aids as desired
Assignment: 1. Read the next chapter
2. Be prepared to discuss Exercises and Questions at the end of the
chapter
3. Assign selected Activity(s) for this chapter or for the next chapter
D?
as appropriate
Review: 1. Key points of the preceding chapter
2. Discuss any Assignments from the preceding chapter
, Introduction: 1. Point out how supervisors exercise such strong influence over
their subordinates.
2. Have students give examples of how poor supervisory practices
affect productivity, performance, and morale.
ST
Presentation: 1. Distinguish supervision from management.
2. List supervisory skill areas on a visual aid. Discuss how each is
used.
3. Discuss the supervisor‘s need for technical knowledge, and how
UV
much of that knowledge the supervisor needs in order to be
effective.
4. Discuss the importance of communication.
5. Discuss Basic Supervisory Responsibilities.
IA
Review: Key points
Application: Discuss Exercises at the end of the chapter as time permits
_A
Test: Have students answer questions at the end of the chapter, time
permitting
ADDITIONAL ASSIGNMENTS
PP
Assignment #1: Some Organizational Basics
1. Prepare a Table of Organization of your Department or simulate one.
2. Show the various levels of hierarchy.
3. Identify lines of authority.
RO
4. Identify staff positions.
5. Show the span of control of:
a. The Chief Executive
b. A Division Commander
c. A typical Lieutenant
VE
d. A Patrol Sergeant
Assignment #2: Some Basic Supervisory Responsibilities
Research three different police agencies: a municipal Police Department, a County Sheriff‘s
D?
Department, and any third, different type of agency you choose. For each agency, list examples of
each basic supervisory responsibility:
• Planner
• Personnel Officer
• Trainer
• Coach
• Counselor
, • Controller
• Decision-maker and Communicator
• Leader
Write a report in which you compare and contrast how the basic supervisory responsibilities are
similar, and in what ways they are different. Analyze why this is so.
ST
SUGGESTED ANSWERS TO END-OF CHAPTER REVIEW QUESTIONS
1. Management denotes the process of directing and controlling people and things so that
organizational objectives can be accomplished.
2. While management is the process of directing and controlling people and things so that
UV
organizational objectives can be accomplished; supervision, as part of the management
process, refers to the act of overseeing people.
3. Supervisors should prepare themselves for the position by gaining knowledge and
understanding of the policies, rules, procedures, practices, functions, and objectives of the
organization. Successful supervisors will understand the legal ramifications of their office;
obligations, liabilities, and responsibilities for the acts of their subordinates under the law;
IA
and the restrictions under which they operate.
4. The basic supervisory responsibilities are:
• Planner
_A
Supervisors should familiarize themselves with work simplification practices to bring
about greater efficiency in their organization through the streamlining of procedures,
reduction of paperwork, and effective use of personnel resources.
• Personnel Officer
Supervisors should strive to assign their subordinates as scientifically as possible to the
PP
positions for which they are best suited and to the places and at the times where they are
most needed.
• Trainer
The best supervisors develop their abilities to train their employees to be efficient,
effective producers who gain satisfaction from their work.
RO
• Coach
Supervisors share their knowledge and expertise, and let employees know how they can
improve performance. It can be an excellent motivational tool that stimulates employees
to achieve peak job performance.
• Counselor
VE
Counseling relates to the supervisory practice of actively listening and responding to
employees‘ complaints, grievances, and problems. The counseling goal here is to
improve performance.
• Controller
The supervisor must make proper follow-ups to determine that rules and regulations have
D?
been followed and orders properly executed.
• Decision Maker and Communicator
When supervisors make decisions, they often help shape policy for the organization.
• Leader
Every supervisor has an inherent responsibility to motivate their subordinates by giving
them positive incentives that will encourage them to achieve and maintain a high level of
efficiency.
Supervision of Police
ST
Personnel, 10th edition
Author (s): Nathan F. Iannone, Marvin D. Iannone, Jeff Bernstein
UV
IA
_A
PP
RO
VE
D?
, Chapter 1
The Supervisor’s Role
ST
CHAPTER OVERVIEW
Line supervisors have the most important supervisory role in the police department. They are the
greatest influence on organizational productivity, as well as worker performance and morale. The
position requires human relations skills, technical and organizational knowledge, and managerial
UV
expertise.
CHAPTER OBJECTIVES
1. To become acquainted with the supervisor‘s role
2. To gain an understanding of the basic responsibilities of the supervisor
IA
3. To become familiar with the supervisor‘s objectives
LECTURE OUTLINE
Supervisory Position
_A
Technical and Supervisory Competence
Organizational Knowledge
Basic Supervisory Responsibilities
Transition from Officer to Supervisor
PP
Summary
Review Questions
Exercises
ADDITIONAL CLASS ACTIVITIES
RO
Activity 1: The pivotal organizational role of the Sergeant
Materials Needed: 1. Chalkboard/Whiteboard/Flip charts as desired
2. Chalk or erasable markers
VE
3. Other visual aids as desired
Assignment: 1. Read the next chapter
2. Be prepared to discuss Exercises and Questions at the end of the
chapter
3. Assign selected Activity(s) for this chapter or for the next chapter
D?
as appropriate
Review: 1. Key points of the preceding chapter
2. Discuss any Assignments from the preceding chapter
, Introduction: 1. Point out how supervisors exercise such strong influence over
their subordinates.
2. Have students give examples of how poor supervisory practices
affect productivity, performance, and morale.
ST
Presentation: 1. Distinguish supervision from management.
2. List supervisory skill areas on a visual aid. Discuss how each is
used.
3. Discuss the supervisor‘s need for technical knowledge, and how
UV
much of that knowledge the supervisor needs in order to be
effective.
4. Discuss the importance of communication.
5. Discuss Basic Supervisory Responsibilities.
IA
Review: Key points
Application: Discuss Exercises at the end of the chapter as time permits
_A
Test: Have students answer questions at the end of the chapter, time
permitting
ADDITIONAL ASSIGNMENTS
PP
Assignment #1: Some Organizational Basics
1. Prepare a Table of Organization of your Department or simulate one.
2. Show the various levels of hierarchy.
3. Identify lines of authority.
RO
4. Identify staff positions.
5. Show the span of control of:
a. The Chief Executive
b. A Division Commander
c. A typical Lieutenant
VE
d. A Patrol Sergeant
Assignment #2: Some Basic Supervisory Responsibilities
Research three different police agencies: a municipal Police Department, a County Sheriff‘s
D?
Department, and any third, different type of agency you choose. For each agency, list examples of
each basic supervisory responsibility:
• Planner
• Personnel Officer
• Trainer
• Coach
• Counselor
, • Controller
• Decision-maker and Communicator
• Leader
Write a report in which you compare and contrast how the basic supervisory responsibilities are
similar, and in what ways they are different. Analyze why this is so.
ST
SUGGESTED ANSWERS TO END-OF CHAPTER REVIEW QUESTIONS
1. Management denotes the process of directing and controlling people and things so that
organizational objectives can be accomplished.
2. While management is the process of directing and controlling people and things so that
UV
organizational objectives can be accomplished; supervision, as part of the management
process, refers to the act of overseeing people.
3. Supervisors should prepare themselves for the position by gaining knowledge and
understanding of the policies, rules, procedures, practices, functions, and objectives of the
organization. Successful supervisors will understand the legal ramifications of their office;
obligations, liabilities, and responsibilities for the acts of their subordinates under the law;
IA
and the restrictions under which they operate.
4. The basic supervisory responsibilities are:
• Planner
_A
Supervisors should familiarize themselves with work simplification practices to bring
about greater efficiency in their organization through the streamlining of procedures,
reduction of paperwork, and effective use of personnel resources.
• Personnel Officer
Supervisors should strive to assign their subordinates as scientifically as possible to the
PP
positions for which they are best suited and to the places and at the times where they are
most needed.
• Trainer
The best supervisors develop their abilities to train their employees to be efficient,
effective producers who gain satisfaction from their work.
RO
• Coach
Supervisors share their knowledge and expertise, and let employees know how they can
improve performance. It can be an excellent motivational tool that stimulates employees
to achieve peak job performance.
• Counselor
VE
Counseling relates to the supervisory practice of actively listening and responding to
employees‘ complaints, grievances, and problems. The counseling goal here is to
improve performance.
• Controller
The supervisor must make proper follow-ups to determine that rules and regulations have
D?
been followed and orders properly executed.
• Decision Maker and Communicator
When supervisors make decisions, they often help shape policy for the organization.
• Leader
Every supervisor has an inherent responsibility to motivate their subordinates by giving
them positive incentives that will encourage them to achieve and maintain a high level of
efficiency.
