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Learning Aim A + B for UNIT 14 (Investigating Customer Service)
Learning aim A & B for UNIT 14 (Investigating Customer Service) Distinction Standard 2017/18 Course
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P3
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P3 for UNIT 14 (Research methods a business can use to make improvements to the customer service provision) Distinction standard
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P2
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P2 for UNIT 14 Examine ways that customer service in a selected business can meet the expectations and satisfaction of customers and adhere to relevant current legislation and regulations. Distinction standard
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P1
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P1 for UNIT 14 Describe the different approaches to customer service delivery in contrasting businesses. Distinction standard
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M2
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M2 for UNIT 14 Analyse different methods of monitoring customer service for a product or service in contrasting businesses Distinction standard
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Add to cartM2 for UNIT 14 Analyse different methods of monitoring customer service for a product or service in contrasting businesses Distinction standard
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M1
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M1 for UNIT 14 Analyse how legislation and regulation impacts on customer service provision in a selected business Distinction standard
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D2
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D2 for UNIT 14 Evaluate the benefits of improvements to customer service performance for the business, the customer and the employees Distinction standard
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Add to cartD2 for UNIT 14 Evaluate the benefits of improvements to customer service performance for the business, the customer and the employees Distinction standard
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D1
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D1 for UNIT 14 Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. Distinction standard
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Add to cartD1 for UNIT 14 Evaluate the importance for a selected business of providing excellent customer service and adhering to relevant current legislation and regulations. Distinction standard
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