Summary Professional Conduct and Regulation - Cheat Sheet - SRA Code of Conduct 2011 - LLM LPC Distinction Level Notes

Professional Conduct and Regulation
CHEAT SHEET

CHAPTER 1 – CLIENT CARE

Providing a proper standard of care  O1.1
 O1.2
 O1.5
 O1.7
Clients must be able to make informed  O1.12
 IB1.1
decisions
 IB1.2

Personnel  IB1.3
 IB1.5

Costs & Fee arrangements  O1.6
 O1.13
 IB1.13
 IB1.14
 IB1.15
 IB1.16
 IB1.17
 IB1.19
 IB1.21
Receiving financial benefits  O1.15
 IB1.20

Complaints  O1.8
 O1.9
 O1.10
 O1.11
 O1.14
 IB1.22
Requirement to have a written complaints  IB1.22
 IB1.23
procedure

Accepting/ refusing instructions  O1.3
 O1.13
 IB1.28
 IB1.9
 IB1.25
 O1.3
Ceasing to Act  IB1.7
 IB1.26
 IB1.10
Terminating the retainer  IB1.26