Summary on passenger requirements in Level 2

Kenocia Fernandes
244890
Unit 09: Aviation Passengers with Special Requirements.




Aviation Passengers with Special
Requirements

, Kenocia Fernandes
244890
Unit 09: Aviation Passengers with Special Requirements.




Contents
1.1 Assist and support passengers with special requirements.
(Page 2)
1.2 Identify the special requirements for particular types of
passengers. (Page 2)
1.3 Describe the different services that can be offered to
passengers with special requirements.(Pages 3-5)
1.4 Describe methods of establishing passenger’s needs to
ensure that appropriate services are provided. (Page 5)
1.5 Describe the different considerations when assisting
passengers using wheelchairs. (Page 5)
1.6 Describe the different considerations when assisting
unaccompanied minors- UNMIN. (Pages 5 and 6)
1.7 Identify the conditions classified as MEDA. (Pages 6 and 7)
1.8 Identify the commonly used IATA codes used for passengers
with special requirements. (Pages 7 and 8)




1.1 Assist and support passengers with special requirements.
This is a scenario offering special assistance to a disabled person
requiring wheelchair assistance is performed.
Pax: Excuse me.
Staff 1: How can I help you ma’am?
Pax: I’ve got a flight in 35 minutes and I still didn’t get my wheelchair
support. Could you please help me?
Staff 1: Yes, give me a minute I’ll call my staff so they can take you on
time.
Staff 1: Is anyone available with a wheelchair as we have a passenger
here waiting for it and she has a flight in 35 minutes time. She is getting
late.