PMP Exam Prep - Quality Questions and Answers with Complete Solutions

PMP Exam Prep - Quality Questions and Answers with Complete Solutions The team on which Regina and Daniel serve is responsible for quality testing before each deliverable is released to the client. Those two own the quality process for the rest of the team. They make use of flowcharts, tree diagrams, audits, and affinity diagrams in their analysis each week. According to PMI, what quality process are Regina and Daniel performing? A. Plan Quality Management B. Perform Quality Assurance C. Control Quality D. Perform Quality Analysis Correct Answer-B While checking to see if the deliverables meet the stakeholders' quality specifications, the project team discovers a common defect. After making several adjustments to the timing of an execution process, subsequent measurements indicate that the defect is still consistently present in the resulting deliverables. The summary report of this defect repair attempt states that: A. The process timing adjustments and the measured defects are mutually exclusive events B. The expected values of the defect measurements are inconsistent with the design of experiments optimization C. The attempted adjustments are negatively linearly correlated with the defect metrics D. The consistent defect measurements are statistically independent from the process timing adjustments Correct Answer-D Tonia and Maggie are reviewing the results of the latest rounds of tests with their fellow engineers. Their group has established standard practices that translate to specific steps to be carried out by the implementation team. If these steps are carried out properly, the likelihood of product acceptance is extremely high. Tonia and Maggie are flipping through the results of the tests and making note of the dates the tests were carried out. A certain number of tests should've been completed prior to the release - that's what they are checking. What is being described here? A. Tonia and Maggie are performing quality assurance B. Tonia and Maggie are using statistical sampling to ensure that proper steps are executed in the correct sequence C. Tonia and Maggie are making use of statistical sampling to be efficient with project spending while ensuring that the product will be accepted D. Tonia and Maggie are performing quality control Correct Answer-A In a control chart, the mean is represented as a horizontal line. This is also: A. The average of the control limits B. The average of all data points outside the specification limits C. The average of the Rule of Seven D. A means of identifying assignable cause Correct Answer-A Of the following processes in Quality Management, which process is started first? A. Define Quality B. Perform Quality Assurance C. Plan Quality Management D. Perform Quality Control Correct Answer-C The control quality process has a long list of tools or techniques that may be used to conduct the steps in this process. The first seven of these tools are attributed to Ishikawa and bundled into 1 Tool name listed in the PMBOK Guide. What is that Tool name? A. Ishikawa's seven tenents of TQM B. Seven Stars of Quality Deployment C. Seven Basic Quality Tools D. Seven Steps for Quality Circles Correct Answer-C The approach described by the PMBOK Guide for performing quality management is compatible with recommendations by quality leaders, such as Deming, Juran, and Crosby. Further, this PMI approach is intended to be compatible with that of BSI and ISO. What is ISO? A. ISO represents the 3 legs of the Plan-Do-Check model B. ISO is the International Standards Organization that is headquartered in Switzerland and founded in 1947 C. ISO is the short name for the International Organization for Standardization; ISO is not an abbreviation - it comes from a Greek word D. ISO is the name of a corporation under the British Standards Institute that is a leader in quality innovation and birthed methodologies, such as Six Sigma and TQM Correct Answer-C The new vice-president of quality is sitting in on the project team's first meeting about project quality. Though possibly in future plans, the new VP admits that the company has never developed an organizational quality policy. What would be the best course of action for the PM? A. Document the absence of a quality policy in the quality management plan and request corrective action. B. Write a quality policy just for this project. Offer it to the new VP! C. Substitute benchmark data for the quality policy. D. Suspend execution until the organization provides a quality policy. Correct Answer-B The process improvement plan is most closely associated with which other component of the project management plan? A. Integrated Change Control Plan B. Performance Improvement Plan C. Quality Management Plan D. Scope Management Plan Correct Answer-C A project manager wants to plan for quality control to reduce appraisal costs. He should consider: A. Control charting B. Increased inspections C. Statistical sampling D. Design of experiments Correct Answer-C Charles Dimmings is serving on the PIP project team to help the project manager implement the Quality Management Plan. His experience in kaizen techniques is a strong asset in this project, which is chartered to improve processes involved in product manufacturing. Which of the following statements does Dimmings find to be false? A. Approved change requests must be analyzed for their impacts on QA audits and quality reviews. B. The process improvement plan will help find waste and non-value added activities in the production process. C. Fishbone diagramming should be included in process analysis to identify underlying problem causes and help create preventive actions for similar problems. D. The project's quality audits will assure that the project products fall within the sponsor's acceptance limits. Correct Answer-D Read the following 4 descriptions or statements about a scatter diagram and pick the one statement that is not accurate. A. Team members may use scatter diagrams to study relationships between 2 variables that may impact quality B. To create a scatter diagram, a team member typically plots time on the X axis and a dependent variable on the Y axis C. Scatter diagrams are a tool or technique used to perform quality assurance and quality control D. When interpreting a scatter diagram, the closer the points are to a diagonal line, the more closely the variables are related Correct Answer-B