Legislation
Health and safety at work act 1974
- Everyone is responsible for everyone’s health and safety in the workplace, if you see
something that goes against health and safety, it is your responsibility to report it.
- Ramification - No maximum fine, prison time, can have business taken from you, your
responsibility as owner or manager on site.
GDPR
- Covers all electronics, computers legislation.
Employment rights
- Appraisals should happen every year
- If you are working for a company, you should have a contract
- Maternity/paternity pay – maternity, 3 months’ full pay, then after 6 months 3 months’ half
pay
- Sick pay
Consumer Rights act 2015
- If product not of satisfactory quality, fit for purpose, or as described they have to offer you a
refund, repair, or exchange.
Quality
In order to keep customers, and attract new ones, a business must ensure the quality of the
product/service and customer care.
Control versus Assurance
- Two ways of ensuring quality, quality control and quality assurance.
Quality assurance – created and set up before anything is introduced, done before system is
created to ensure every element is spot on. Ensure every process of creation is done exactly
the same. Quality assurance is easier to maintain. (Done before the process)
Quality control - Continuously monitors throughout the whole process
Benchmarking – evaluate (something) by comparison with a standard
- Food standards agency, hygiene rating (comparing each branch and see who’s doing well)
- Cannot compare shop in Manchester to shop in London, completely different clientele
competition etc.
Methods of quality
- Quality circles, each area has a manager who checks on them, quality circles will have more
training, being paid to do it
- Self-checking, telling someone to check their own work for quality, not their job to check it.
Every sandwich is checked but may not be checked to the same standard.
Health and safety at work act 1974
- Everyone is responsible for everyone’s health and safety in the workplace, if you see
something that goes against health and safety, it is your responsibility to report it.
- Ramification - No maximum fine, prison time, can have business taken from you, your
responsibility as owner or manager on site.
GDPR
- Covers all electronics, computers legislation.
Employment rights
- Appraisals should happen every year
- If you are working for a company, you should have a contract
- Maternity/paternity pay – maternity, 3 months’ full pay, then after 6 months 3 months’ half
pay
- Sick pay
Consumer Rights act 2015
- If product not of satisfactory quality, fit for purpose, or as described they have to offer you a
refund, repair, or exchange.
Quality
In order to keep customers, and attract new ones, a business must ensure the quality of the
product/service and customer care.
Control versus Assurance
- Two ways of ensuring quality, quality control and quality assurance.
Quality assurance – created and set up before anything is introduced, done before system is
created to ensure every element is spot on. Ensure every process of creation is done exactly
the same. Quality assurance is easier to maintain. (Done before the process)
Quality control - Continuously monitors throughout the whole process
Benchmarking – evaluate (something) by comparison with a standard
- Food standards agency, hygiene rating (comparing each branch and see who’s doing well)
- Cannot compare shop in Manchester to shop in London, completely different clientele
competition etc.
Methods of quality
- Quality circles, each area has a manager who checks on them, quality circles will have more
training, being paid to do it
- Self-checking, telling someone to check their own work for quality, not their job to check it.
Every sandwich is checked but may not be checked to the same standard.
