Summary
Summary BTEC Business Unit 7 Business Decision Making notes
- Institution
- PEARSON (PEARSON)
BTEC Business Unit 7 Business Decision Making notes for exam
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
Content preview
LegislationHealth and safety at work act 1974
- Everyone is responsible for everyone’s health and safety in the workplace, if you see
something that goes against health and safety, it is your responsibility to report it.
- Ramification - No maximum fine, prison time, can have business taken from you, your
responsibility as owner or manager on site.
GDPR
- Covers all electronics, computers legislation.
Employment rights
- Appraisals should happen every year
- If you are working for a company, you should have a contract
- Maternity/paternity pay – maternity, 3 months’ full pay, then after 6 months 3 months’ half
pay
- Sick pay
Consumer Rights act 2015
- If product not of satisfactory quality, fit for purpose, or as described they have to offer you a
refund, repair, or exchange.
Quality
In order to keep customers, and attract new ones, a business must ensure the quality of the
product/service and customer care.
Control versus Assurance
- Two ways of ensuring quality, quality control and quality assurance.
Quality assurance – created and set up before anything is introduced, done before system is
created to ensure every element is spot on. Ensure every process of creation is done exactly
the same. Quality assurance is easier to maintain. (Done before the process)
Quality control - Continuously monitors throughout the whole process
Benchmarking – evaluate (something) by comparison with a standard
- Food standards agency, hygiene rating (comparing each branch and see who’s doing well)
- Cannot compare shop in Manchester to shop in London, completely different clientele
competition etc.
Methods of quality
- Quality circles, each area has a manager who checks on them, quality circles will have more
training, being paid to do it
- Self-checking, telling someone to check their own work for quality, not their job to check it.
Every sandwich is checked but may not be checked to the same standard.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller charliep22. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £5.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
53340 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now