PGA PGM Level 3 3.0 Full Study Guide
Recommended guideline a manager should use if an employee's performance
differs from the expected?
Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer?
Make them aware of what is available
What should a manager do when a performer has difficulty recognizing when to
act on a specific task?
Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What
is the result of this?
Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot
audit due to shrinkage?
Explain feedback and consequences
How can managers communicate that they want to work with the performer to
ensure success?
Feedback is clear
What guidelines apply when a manager uses the supporting strategy?
Capable and motivated
What guideline is used with the convincing strategy because the employee is
resistant?
Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his
assistant?
Supporting
What strategy is used with employees who are experienced but unwilling?
Involving
What action increases the chances of finding a solution that satisfies all parties?
Address the problem early
During joint problem solving, why is it important to state the problem in relation
to the expectations?
To avoid blame
What manager behavior is appropriate during termination?
Considerate, clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are
the characteristics?
Measure, evaluate, act
What is food cost control?
Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and
scheduling?
Provide the service, minimal payroll
Which condition enhances the benefits of mental practice?
Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to improve?
, Combine with physical performance
What optimizes performance when combining mental and physical practice?
Recall past shots, execute prior memory
What conditions lead to greater learning transfer?
Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill?
Transfer skill at similar level in transfer learning
What are two major ways to structure swing change movements through
rehearsal?
Skills practice and transfer practice
What should a coach do when a student gets mad a swing change does not
work?
Accept blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their
swing?
Positive self-talk
What are the benefits of an effective pre shot routine?
Stay in the present, prepare, manage emotions
What is recommended immediately after a poor shot is hit?
Identify the flaw
What pre shot routine problem could cause a poor shot outcome?
Lie, distance, club
How should players use the post shot routine to achieve focus on playing the
game?
Accept it, ask why
Why is it important to have similarly skilled players in group instruction?
More likely to benefit
How should teachers respond to lessons getting off track?
Accommodate changes and meet challenges
What is the purpose of golf instruction from a long-term lesson plan?
Goals that translate to performance
What role should technology play with ball flight while teaching a lesson?
Assist in identifying the error
How can a teacher use technology to help identify losing the lag too soon?
3D pressure plates
What data describes the launch of the ball?
Spin axis, spin rate, launch, direction, speed, smash
Which analytic technique pays the biggest dividend in improving teaching?
Systematic observation
What do routines allow teachers to focus on in the lesson?
Fewer decisions and focus on learning
What is overlooked by teaching pros when building a teaching business?
The value of their teaching program
What is the difference between a family with small kids and an electronic user?
Growing the teaching business, promote yourself
Recommended guideline a manager should use if an employee's performance
differs from the expected?
Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer?
Make them aware of what is available
What should a manager do when a performer has difficulty recognizing when to
act on a specific task?
Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What
is the result of this?
Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot
audit due to shrinkage?
Explain feedback and consequences
How can managers communicate that they want to work with the performer to
ensure success?
Feedback is clear
What guidelines apply when a manager uses the supporting strategy?
Capable and motivated
What guideline is used with the convincing strategy because the employee is
resistant?
Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his
assistant?
Supporting
What strategy is used with employees who are experienced but unwilling?
Involving
What action increases the chances of finding a solution that satisfies all parties?
Address the problem early
During joint problem solving, why is it important to state the problem in relation
to the expectations?
To avoid blame
What manager behavior is appropriate during termination?
Considerate, clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are
the characteristics?
Measure, evaluate, act
What is food cost control?
Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and
scheduling?
Provide the service, minimal payroll
Which condition enhances the benefits of mental practice?
Cognitive hypothesis
What is an effective means to help a beginner use motor imagery to improve?
, Combine with physical performance
What optimizes performance when combining mental and physical practice?
Recall past shots, execute prior memory
What conditions lead to greater learning transfer?
Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill?
Transfer skill at similar level in transfer learning
What are two major ways to structure swing change movements through
rehearsal?
Skills practice and transfer practice
What should a coach do when a student gets mad a swing change does not
work?
Accept blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their
swing?
Positive self-talk
What are the benefits of an effective pre shot routine?
Stay in the present, prepare, manage emotions
What is recommended immediately after a poor shot is hit?
Identify the flaw
What pre shot routine problem could cause a poor shot outcome?
Lie, distance, club
How should players use the post shot routine to achieve focus on playing the
game?
Accept it, ask why
Why is it important to have similarly skilled players in group instruction?
More likely to benefit
How should teachers respond to lessons getting off track?
Accommodate changes and meet challenges
What is the purpose of golf instruction from a long-term lesson plan?
Goals that translate to performance
What role should technology play with ball flight while teaching a lesson?
Assist in identifying the error
How can a teacher use technology to help identify losing the lag too soon?
3D pressure plates
What data describes the launch of the ball?
Spin axis, spin rate, launch, direction, speed, smash
Which analytic technique pays the biggest dividend in improving teaching?
Systematic observation
What do routines allow teachers to focus on in the lesson?
Fewer decisions and focus on learning
What is overlooked by teaching pros when building a teaching business?
The value of their teaching program
What is the difference between a family with small kids and an electronic user?
Growing the teaching business, promote yourself
