ServiceNow System Administrator (CSA) Tests - 2022

(Rome) How can you measure and track article views, page views, and searches performed by unauthenticated users? By collecting knowledge usage metrics - Correct answer-By collecting knowledge usage metrics What are the steps for applying an update set to an instance? - Correct answer- ◉Preview ◉Commit ◉Retrieve Who can add or remove widgets in a dashboard? - Correct answer-◉Users with edit access to the dashboard, ◉Dashboard owner ◉Users with dashboard_admin role What is created by default when you create a new table? - Correct answer-◉Module with the plural of the table label ◉Application Menu with the same name as the table Label What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST? - Correct answer-IntegrationHub What type of service catalogue item is used to create an incident or raise an HR case? - Correct answer-Record producer What do each record and each field correspond to in a table? - Correct answer-Each record corresponds to a tow in a table and each field to a column on that table Notifications in the Now Platform occur through which of the following methods? - Correct answer-◉Meeting Invitation ◉Email ◉SMS What actions can you do with Flow Designer? - Correct answer-◉Test a flow, subflow, or action in the background ◉Look up and delete multiple existing records as a single action What are the different types of Client Scripts that are supported in ServiceNow? - Correct answer-◉OnLoad() ◉OnSubmit() ◉OnCellEdit() ◉OnChange() Which of the following applications is available to all users? Incident - Correct answer-Self-Service Select the report visualization types that can be generated from a list of records. - Correct answer-◉Pie Chart ◉Bar Chart What is Configuration Item (CI)? Components of an infrastructure required to deliver a product or service - Correct answer-Components of an infrastructure required to deliver a product or service What are the main sections when you are configuring email notifications? - Correct answer-◉Who will receive ◉What it will contain ◉When to send Which of the following are the different ways to create a favorite? - Correct answer- ◉drag the breadcrumbs of a filtered list to the favorite tab ◉Drag an individual record to the favorites tab ◉Select the star of its corresponding application or module Which application provides a centralized location for creating, categorizing, viewing, and governing information related to the flow of work through ServiceNow? - Correct answer-Knowledge Management Lists provide context menus at three different levels. What are the names of those context menus? - Correct answer-◉List column context menu ◉List fields context menu ◉List title menu What is selected on the Now Platform to impersonate another user? Application Navigator - Correct answer-User menu What CMDB table stores the basic attributes of all the configuration items? - Correct answer-Configuration item [cmdb_ci] Which of the following describes the relationship between the Problem and the Task tables? - Correct answer-The problem table extends the task table Which search feature can you use to narrow down search results in ServiceNow? - Correct answer-Wildcard characters Which form view is displayed when clicking on the reference icon of a field in a form? - Correct answer-Sys_popup What are the different Schema relationship types that are supported for tables? - Correct answer-◉Referencing ◉Extending ◉Referenced by Which of the following are a true statement about the admin role? - Correct answer- ◉Non-admin users cannot add a user to a group that contains the admin role ◉A user with only the admin role cannot grant the security_admin tole to other users ◉To grant the admin role to a user, the granting user must also have the admin role Your manager asks you to build some reports on your group tasks. Where do you start? - Correct answer-Reports Create New To provide added security, no user can have both of the explicit roles. What are the two roles? - Correct answer-◉snc_external ◉snc_internal (Rome) How do you verify that CMDB is still operational after upgrades and deployments of new applications or integrations if you have a customized CMDB? - Correct answer-Copy and configure the quick start tests What variable type should be used to allow uploading an attachment from a question in a catalogue item? - Correct answer-Attachment How can you access the local flow variables in the Flow Designer? As new icons in the Flow Properties - Correct answer-As data pills in the data panel Which tab contains the Activity Stream for a task? - Correct answer-Notes You have a requirement to create a set of filter conditions on the Incidents list to show the records that satisfy the following conditions: * Incidents where the state is Resolved or Closed; * Incidents where the Assignment Group is one of your groups After clicking the Funnel icon and defining the first condition, what steps should you take? - Correct answer-Click AND button; define the second condition; click Run. (Rome) What related list can you use to extend and track the different types of groups assigned to a Configuration Item? - Correct answer-Teams (Rome) Who has access to create, edit or delete sorting criteria in Visual Task Boards? - Correct answer-The owner of the board Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? - Correct answer-◉Guided Setup ITSM Guided Setup ◉System Properties Basic Configuration UI16 What are the four access control rules that the system creates by default when a custom table is created? - Correct answer-◉Read ◉Delete ◉Write ◉Create What functionality can you use to track the amount of time a task has been open to ensure that tasks are completed within an allotted time? - Correct answer-Service Level Agreements ServiceNow can import data from which of the following external data source types when a valid transform map is available? - Correct answer-◉LDAP ◉REST ◉OIDC Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried? - Correct answer-Business Rule Where does the System Administrator navigate to edit a catalogue item? - Correct answer-Maintain Items Which tool is used to determine relationships between fields in an import set and an existing table? - Correct answer-Transform map Which of the following are the different ways an end-user can leave feedback about an article? - Correct answer-◉Leave a comment on the article ◉Give a 1-5 star rating ◉Mark the article as helpful or not helpful What are the 3 types of Flow Designer triggers? - Correct answer-◉Schedule-based ◉Record-based ◉Application-based What do you configure to instruct fields how to behave on a form when a UI policy is triggered? - Correct answer-UI Policy Action Which of the following field types do have a one-to-many relationship? - Correct answer-◉Document ID fields ◉Reference fields ◉Glide List What of the following roles cannot be delegated? - Correct answer-◉Admin ◉role_delegator What is the system behavior when applying a data policy to the list view to make a field read-only? - Correct answer-The field will appear to be editable, but the update will fail Which of the following are true regarding Flow Designer actions? - Correct answer- ◉Represent reusable operation for use across multiple flows ◉Provide the ability to build your own custom action ◉Can be contained in a spoke Under which Report Designer tab can you define the report grouping? - Correct answerConfigure What are the two options to define the fulfilment process for a service catalogue item? - Correct answer-◉Workflow ◉Flow What are the typical Tier 2 support tasks that virtual agents can perform so that the support agents can focus on more complex user issues? - Correct answer-◉Performing diagnostics ◉Answering FAQs ◉Providing how-to-information What is created when an order is placed for a catalogue item? - Correct answer-◉A requested item (RITM) record ◉A request (REQ) record ◉One or more Service Catalog Task (SCTASK) records The CMDB is the authoritative source of what information? - Correct answer-◉Owner ◉Support group ◉Contact Which ServiceNow feature can be used to begin the creation of an application? - Correct answer-Guided Application Creator