Essay
Unit 2 P1 - Describe the recruitment documentation used in a selected organisation
- Module
- Unit 2 - Business Resources
- Institution
- Pearson (PEARSON)
P1 – describe the recruitment documentation used in a selected organisation
[Show more]
13 reviews
By: shasarrosh16 • 5 year ago
By: gulie_constantin • 5 year ago
By: t4nxir • 5 year ago
By: zaynahshezadi1899 • 5 year ago
By: vkelson • 6 year ago
By: z41n4567 • 6 year ago
I want a refund
By: shellsbells04 • 6 year ago
Hi, can you please expand on why you were unhappy with my work? Is there anything I can do to help?
By: z41n4567 • 6 year ago
There's nothing wrong with the work. It's just that I think I bought the wrong unit by accident
By: shellsbells04 • 6 year ago
Okay, thank you for responding. To get a refund you have to contact Stuvia.
By: z41n4567 • 6 year ago
How do I do that, I remember you tell8ng me but u don't know how to
By: shellsbells04 • 6 year ago
I believe you have to apply within 14 days of purchase, which you have missed.
By: z41n4567 • 6 year ago
Oh, what shall I do now?
By: shellsbells04 • 6 year ago
Unfortunately I don’t think there is much you can do.
By: stephanemoafo • 6 year ago
Content preview
Unit 2 Business ResourcesPass Criteria 1
P1 – describe the recruitment documentation used in a selected organisation
Job Title: Customer service manager at Tesco
Job description – Customer service managers at Tesco are there to ensure that
customers are satisfied with the service they are being given, they also need to ensure that
other staff are complying with the businesses policy to provide excellent customer service.
Customer service managers will also help develop and implement the specifics of the
organisations customer service policy, find ways to measure customer satisfaction, improve
services, manage a team of customer services staff and handle enquiries from customers.
Requirements of the job that Tesco want the customer service employees to
have:
Soft skills
Communication skills – needs to be sufficient enough to be able to help and inform
customers and instruct colleagues on customer service policies
Listening skills – to understand what customers need and listen to input from other
colleagues on how to improve customer service
Problem-solving skills – be able to address any issues that are bought up from either
colleagues or customers
Confidence, patience, politeness, tact and diplomacy
Motivational skills – helps with the ability to lead a team of customer service
assistants
Creative thinking skills – gives the ability to come up with new improvements to the
customer service policies
An ability to work well under pressure
Organisational skills and planning skills
Good personal presentation – as will be working face-to-face with customers
A commitment to improve your own personal customer service skills on an ongoing
basis
Time management
Hard skills (not necessary but desirable)
Business studies degree
Consumer studies degree
Management studies degree
Marketing degree
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller shellsbells04. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £3.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
51292 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 15 years now