WGU C720 Operations and Supply Chain Management - Study Guide

Teamwork Teamwork in operations benefit the customer when coordinated decisions within an organization produce high quality products that customers value. Teamwork can help make improvements to products. To remain competitive in the global marketplace, teamwork should be utilized to help solve quality and productivity problems. Product and process design Product and process design are crucial and relate to both the design of goods and services. Product design consideration of the characteristics, features, and performance of the product. Product technology application of knowledge to improve the product. Process design describes how a product will be made. Process technology application of knowledge to improve a process. Common goals Most organizations develop common goals during the budgeting and planning process, which are done annually. Most common type of organization Many businesses are shifting to organization by process due to today's fast paced environment. Organizational structures designed by process cross-functional lines. Cross-functionality a unique feature important to any organization.Eliminating functional silos allows teams to share knowledge and understanding of decisionmaking across the organization. Decentralizing decision making leads to more cross-functional teams. Relative advantage The difference between the lowest cost producer and the next-lowest cost producer. Ethics A sense of what is right and wrong that guide behavior.