,Name: Class: Date:
Chap 01_13e
Indicate whether the statement is true or false.
1. By focusing on organizational behavior, businesses can potentially increase job satisfaction and decrease
employee absenteeism and turnover.
a. True
b. False
2. When managers rely on a systems approach to organizations, they start by focusing on material, human,
financial, and informational inputs.
a. True
b. False
3. Applying a universal perspective, managers try to identify all of the possible ways to solve problems, based on
the elements of the situation.
a. True
b. False
4. The origins of organizational behavior date back to prehistoric times.
a. True
b. False
5. Human behavior in organizations is not impacted by the organizational environment.
a. True
b. False
6. A system is an interrelated set of elements that function as a whole.
a. True
b. False
7. Being first to market with a product can enable an organization to gain a competitive advantage.
a. True
b. False
8. Organizational behavior is a designated business function, just like marketing and accounting.
a. True
b. False
9. Managers use their interpersonal skills to understand cause-and-effect relationships.
a. True
b. False
10. Productivity and performance are individual-level behaviors that impact organizational effectiveness.
a. True
b. False
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,Name: Class: Date:
Chap 01_13e
11. Interactionalism suggests individuals and situations interact continuously to determine individuals’ behavior.
a. True
b. False
12. An organizational system receives a variety of inputs from the environment, combines and transforms them, and
then returns them to the environment.
a. True
b. False
13. Leading is the process of setting deadlines and making plans to achieve corporate goals.
a. True
b. False
14. Organizing is the process of designing jobs, grouping jobs into units, and establishing patterns of authority among
jobs and groups of jobs.
a. True
b. False
15. Organizational behavior principles emphasize that since individuals work in isolation, they are not integral to a
business’s success or failure.
a. True
b. False
16. If an organization uses a systems approach, it relies on technology such as manufacturing, operations, and
service processes to transform inputs into outputs.
a. True
b. False
17. If an organization develops corporate goals to acquire new businesses, the task would be part of the
organization’s planning function.
a. True
b. False
18. Providing the best customer support before, during, and after a sale can create goodwill with customers, but it is
not likely to give organizations a competitive advantage.
a. True
b. False
19. A manager with strong conceptual skills has the ability to think in the abstract.
a. True
b. False
20. Organizational behavior is the study of human behavior in organizational settings, the interface between human
behavior and the organization, and the organization itself.
a. True
b. False
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, Name: Class: Date:
Chap 01_13e
21. The universal approach to organizational behavior suggests that elements of the situation should be evaluated to
determine the best way to respond.
a. True
b. False
22. Organizational citizenship refers to the behavior of individuals that makes a positive overall contribution to the
organization.
a. True
b. False
23. The controlling function involves monitoring and correcting the actions of the organization and its members to
keep them directed toward their goals.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
24. Planning is the process of
a. designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units.
b. determining the organization’s desired future position and deciding the best way to achieve the desired
outcome.
c. motivating the organization’s members to work together toward the organization’s goals.
d. monitoring and correcting the actions of the organization and its members to keep them directed toward
their goals.
e. utilizing organizational resources with the ultimate goal of attaining organizational goals efficiently and
effectively.
25. A manager fulfills the primary role of a leader by
a. choosing the best resources to most effectively and efficiently produce the organization’s product or
service.
b. verifying the quality of resources that pass through the organization.
c. determining how organizational resources will be released in the environment.
d. encouraging workers to increase productivity.
e. identifying the various suppliers the organization will utilize to acquire resources.
26. A __________ is a collection of verbal and symbolic assertions that specify how and why two or more
variables are related, and the conditions under which they should and should not relate.
a. hypothesis
b. theory
c. data set
d. fact
e. statistic
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Chap 01_13e
Indicate whether the statement is true or false.
1. By focusing on organizational behavior, businesses can potentially increase job satisfaction and decrease
employee absenteeism and turnover.
a. True
b. False
2. When managers rely on a systems approach to organizations, they start by focusing on material, human,
financial, and informational inputs.
a. True
b. False
3. Applying a universal perspective, managers try to identify all of the possible ways to solve problems, based on
the elements of the situation.
a. True
b. False
4. The origins of organizational behavior date back to prehistoric times.
a. True
b. False
5. Human behavior in organizations is not impacted by the organizational environment.
a. True
b. False
6. A system is an interrelated set of elements that function as a whole.
a. True
b. False
7. Being first to market with a product can enable an organization to gain a competitive advantage.
a. True
b. False
8. Organizational behavior is a designated business function, just like marketing and accounting.
a. True
b. False
9. Managers use their interpersonal skills to understand cause-and-effect relationships.
a. True
b. False
10. Productivity and performance are individual-level behaviors that impact organizational effectiveness.
a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name: Class: Date:
Chap 01_13e
11. Interactionalism suggests individuals and situations interact continuously to determine individuals’ behavior.
a. True
b. False
12. An organizational system receives a variety of inputs from the environment, combines and transforms them, and
then returns them to the environment.
a. True
b. False
13. Leading is the process of setting deadlines and making plans to achieve corporate goals.
a. True
b. False
14. Organizing is the process of designing jobs, grouping jobs into units, and establishing patterns of authority among
jobs and groups of jobs.
a. True
b. False
15. Organizational behavior principles emphasize that since individuals work in isolation, they are not integral to a
business’s success or failure.
a. True
b. False
16. If an organization uses a systems approach, it relies on technology such as manufacturing, operations, and
service processes to transform inputs into outputs.
a. True
b. False
17. If an organization develops corporate goals to acquire new businesses, the task would be part of the
organization’s planning function.
a. True
b. False
18. Providing the best customer support before, during, and after a sale can create goodwill with customers, but it is
not likely to give organizations a competitive advantage.
a. True
b. False
19. A manager with strong conceptual skills has the ability to think in the abstract.
a. True
b. False
20. Organizational behavior is the study of human behavior in organizational settings, the interface between human
behavior and the organization, and the organization itself.
a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 2
, Name: Class: Date:
Chap 01_13e
21. The universal approach to organizational behavior suggests that elements of the situation should be evaluated to
determine the best way to respond.
a. True
b. False
22. Organizational citizenship refers to the behavior of individuals that makes a positive overall contribution to the
organization.
a. True
b. False
23. The controlling function involves monitoring and correcting the actions of the organization and its members to
keep them directed toward their goals.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
24. Planning is the process of
a. designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and units.
b. determining the organization’s desired future position and deciding the best way to achieve the desired
outcome.
c. motivating the organization’s members to work together toward the organization’s goals.
d. monitoring and correcting the actions of the organization and its members to keep them directed toward
their goals.
e. utilizing organizational resources with the ultimate goal of attaining organizational goals efficiently and
effectively.
25. A manager fulfills the primary role of a leader by
a. choosing the best resources to most effectively and efficiently produce the organization’s product or
service.
b. verifying the quality of resources that pass through the organization.
c. determining how organizational resources will be released in the environment.
d. encouraging workers to increase productivity.
e. identifying the various suppliers the organization will utilize to acquire resources.
26. A __________ is a collection of verbal and symbolic assertions that specify how and why two or more
variables are related, and the conditions under which they should and should not relate.
a. hypothesis
b. theory
c. data set
d. fact
e. statistic
Copyright Cengage Learning. Powered by Cognero. Page 3
