Essay
UNIT 1 - P4
- Institution
- OCR
HEALTH AND SOCIAL CARE COMPLETE ESSAYS.
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
Content preview
Sheona ThomasP4 – explain strategies used in health and social care environments to overcome
barriers to effective communication and interpersonal interactions.
A barrier is something which prevents two or more people from communicating
effectively, this could be due to a condition the individual who is trying to
communicate has or it could be the environment or the quality of what the service
provides. There are many barriers which could prevent effective communication and
interpersonal interaction so we must find ways to overcome these to make patients
or service users as comfortable as possible. An example of these would be if a person
has a sight or hearing impairment then there service would have to provide editional
support to meet their needs.
If the communication between the service user and the practitioner is limited due to
them having different first languages, there must be a translator on site or an
advocate to help overcome this particular barrier. For example if the practitioner
spoke only English they would have a lot of trouble communicating with a patient
who only speaks Welsh. There could be a possibility that the patient has a family
member or friend with them who can speak both languages, however the patient
does not want them to know about their concerns, and this would mean that the
translator would have to be someone who isn’t related or doesn’t know the service
user.
If communication involves difficult, sensitive or complex issues, the practitioner
should show empathy as the patient may have received bad news. The practitioner
should also be very kind towards the service user to make them feel that they are
accepted and not being prejudged, the practitioner should use an appropriate tone
of voice while speaking to show that they care and are considering the possibilities of
how they feel.
If the service user was to have a disability or sensory impairment then this would
make it hard for a practitioner to communicate with them as they may not be able to
hear or see at all, therefore to prevent the service user from feeling discriminated
against or overly challenged. There should be a person on site at all times who can
use sign language to communicate with someone who has a hearing impairment,
there should also be a practitioner who can use braille in order to communicate with
someone who has a sight impairment, and a practitioner should Also be able to use
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller sheonathomas. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for £6.48. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
67474 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy revision notes and other study material for 14 years now