Essay
UNIT 1 - P4
- Institution
- OCR
HEALTH AND SOCIAL CARE COMPLETE ESSAYS.
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Sheona ThomasP4 – explain strategies used in health and social care environments to overcome
barriers to effective communication and interpersonal interactions.
A barrier is something which prevents two or more people from communicating
effectively, this could be due to a condition the individual who is trying to
communicate has or it could be the environment or the quality of what the service
provides. There are many barriers which could prevent effective communication and
interpersonal interaction so we must find ways to overcome these to make patients
or service users as comfortable as possible. An example of these would be if a person
has a sight or hearing impairment then there service would have to provide editional
support to meet their needs.
If the communication between the service user and the practitioner is limited due to
them having different first languages, there must be a translator on site or an
advocate to help overcome this particular barrier. For example if the practitioner
spoke only English they would have a lot of trouble communicating with a patient
who only speaks Welsh. There could be a possibility that the patient has a family
member or friend with them who can speak both languages, however the patient
does not want them to know about their concerns, and this would mean that the
translator would have to be someone who isn’t related or doesn’t know the service
user.
If communication involves difficult, sensitive or complex issues, the practitioner
should show empathy as the patient may have received bad news. The practitioner
should also be very kind towards the service user to make them feel that they are
accepted and not being prejudged, the practitioner should use an appropriate tone
of voice while speaking to show that they care and are considering the possibilities of
how they feel.
If the service user was to have a disability or sensory impairment then this would
make it hard for a practitioner to communicate with them as they may not be able to
hear or see at all, therefore to prevent the service user from feeling discriminated
against or overly challenged. There should be a person on site at all times who can
use sign language to communicate with someone who has a hearing impairment,
there should also be a practitioner who can use braille in order to communicate with
someone who has a sight impairment, and a practitioner should Also be able to use
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