ServiceNow Fundamentals Graded A+

ServiceNow Fundamentals Graded A+ Which of the following is the primary way to interact with the applications and data in a ServiceNow instance? ️Now Platform UI A role is a: ️collection of permissions A group is a: ️set of users who share a common purpose The Now Platform is an example of which cloud computing model? ️Application Platform-as-a-Service (aPaas) Which of the following workflow types does the Now Platform provide? ️Information Technology (IT), Customer, Employee What are the three main screen elements of the Now Platform User Interface? ️Banner frame Application navigator Content frame Which of the following would be included in the results when entering "service" in the Navigation filter? ️All modules and sections within the Service Desk application Any module with a name containing "services" What do you select to personalize the system settings of the Now Platform user interface? ️Gear Which of the following are ways to create a favorite? ️Select the star of its corresponding application or module Drag an individual record to the Favorites tab Drag the breadcrumbs of a filtered list to the Favorites tab What is selected to impersonate another user? ️User menu You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record? ️Select the record from the History tab Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors? ️System Properties Basic Configuration UI16 Guided Setup ITSM Guided Setup Which of the following branding features can be configured? ️Banner image, text, and colors Navigator background and text colors Browser tab title System date/time formatting What are some of the benefits often recognized by branding your instances? ️Accelerate adoption rates Create a shared identity Gain user trust Lists provide context menus at three different levels. What are the names of those context menus? ️List title menu List fields context menu List column menu A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as: ️Breadcrumbs Which menu can users access to display actions that involve creating quick reports, configuring lists, and exporting data? ️Column Context Menu Which search feature can be used to help narrow down search results in ServiceNow? ️Wildcard Characters A column in a list represents what in the ServiceNow instance? ️A field Which menu provides options related to viewing, configuring, creating, favorites, and saving form data? ️Form Context Menu What allows users to see a time stamped history of all actions taken within a record? ️Activity stream Which field type displays records from another table? ️Reference When using Form Designer, icons presented on each field include which of the following. ️Edit icon Remove icon Handle icon A field can be added to a table and form by accessing which part of the Form Designer interface? ️Field Navigator Different form templates can be applied to a form by accessing the: ️Template bar Which of the following is a best practice when configuring Assignment Rules or Predictive Intelligence? ️Setting an Assignment group and User based on Category and Subcategory Setting a User based on Category and Subcategory Setting an Assignment group and User based on the Short description Setting an Assignment group based on Category and Subcategory Which of the following are ways to collaborate with team members on Tasks? ️User presence Activity stream Connect chat Comments Which tab contains the Activity Stream for a task? ️Notes Which of the following best describes Tasks? ️Tasks lead to quicker resolution times Tasks are repeatable processes Tasks minimize the possibility of human error To see the notifications that are currently defined on the Now Platform, you can navigate to: ️System Notification Email Notifications When configuring an email notification, where can you choose field values from the record to include within the message? ️Select variables Which three tabs are used to configure an email notification? ️What it will contain When to send Who will receive Which feature allows users to manage which notifications they receive about various activities occurring in the platform? ️Subscriptions Where can users set their notification subscriptions preferences? ️System settings Notifications in the Now Platform occur through which of the following methods? ️Email Meeting Invitation SMS Select the report visualization types that can be generated from a list of records. ️Pie Chart Bar chart Which phase of the Report designer lets you choose a color scheme for the report visualization? ️Style Which phase of the Report designer lets you define the Group by attribute? ️Configure Which of the following are valid report sharing options? ️Share Schedule Export to PDF Publish Add to dashboard What is the recommended way to share a report? ️Share the report By default, a report is shared with: ️The report creator only Which of the following are ways an end user can leave feedback about an article? ️Leave a comme