DHL Global Overview Comprehensive Exam Study With Correct Answers.

What does DPDHL standfor? - correct answer Deutsche Post, Dalsey, Hillblom and Lynn What are the four divisions of DHL? - correct answer Express, Freight Forwarding, E-commerce, Supply chain Value Proposition - correct answer Specialist in International: Global expertise, Service of excellence, International Focus 3 Bottom Lines of DPDHL - correct answer Employee choice, Provider of choice, Investment of Choice 4 Pillar- Focus Strategy - correct answer Motivated People, Great service quality, Loyal customers, Profitable Network List reasons why customers should ship with DHL Express - correct answer -220 countries they ship to - International Experience - Global Hubs - Door to door - Remote access with security clearance - Customer service is focused on helping the customer and build loyalty Hub - correct answer Centralized sorting facility Super Hub - correct answer Massive sorting facility that acts as both HUB and gateway Gateway - correct answer Entry and exit point into the country The Five gateways - correct answer MIA, LAX, JFK, ORD, CVG CVG - correct answer Erlanger, KY Part of Cincinnati airport. A superhub in the us that is expanding Strategically place within 1 hour from 66% of the U.S. 24/7 operations Also a quality control center Has its own customs, border protection, and police dog 150,000 shipments per night The five global regions - correct answer Mena, SSA, Americas, Asia Pacific , and Europe Quality Control centers - correct answer Monitors the network of global shipments and flight patterns. Also acts as a crisis command center. DHL Express Export products - correct answer Are all services - Time delivery by 9:00 am - Time delivery by 10:30 am - Time delivery by 12:00 pm - DHL Express world wide BY END OF DAY - DHL Express Envelopes - Account numbers start with a 8 and cant be transferable between countries DHL Express Import Products - correct answer All are services - Time delivery by 10:30 am - Time delivery by 12:00 pm - DHL Express worldwide by the end of the day - DHL Express envelopes - Account numbers start with a 9 and can be transferable between countries What does TAPA mean? - correct answer Transported Asset Protection association What does a Tapa Certification globally represent - correct answer Is recognized as the global security standards for cargo and security facilities with over 300 participating facilities Every DHL Employee is a what - correct answer CIS (Certified International Specialist) How many countries /Territories does DHL serve? - correct answer 220 Who DHL doesn't serve? - correct answer Turkmedastan Headquarters of Deutsche Post DHL - correct answer Bonn, Germany DHL Express Headquarter - correct answer Plantation, Florida Deutsche Post - correct answer Is Germanys postal delivery service and delivers world wide. Is know as the Postal service for Germany DHL - correct answer Deliveries has international expertise and deliveries by express, air, ocean freight, rail. and road transportation to there logistics customers. The logistics company for the world Global Market share - correct answer 34% FedEx at 26% UPS at 22% Americas market share - correct answer 18% and growing FedEx at 46% UPS at 32% Europe market share - correct answer 41% FedEx 10% UPS 25% Asia Market share - correct answer 44% FedEx 20% UPS 11% DHL Started - correct answer 1969 By three individuals Adrian Dalsey, Larry Hillblom and Robert Lynn in San Francisco to Honolulu. areas in order DHL wend into - correct answer Asia pacific Europe China Amount Invested in CVG - correct answer $281 MILLION DHL Parcel Express Founded - correct answer 1977 Alliance with Airlines - correct answer Lufthansa and Nissho in 1990 When Deutsche Post Acquired DHL - correct answer 2002 In order the super hubs - correct answer Hong Kong Leipzig CVG Cincinnati Founders of DHL - correct answer Adrian Dalsey, Larry Hillblom and Robert Lynn