HCA101 Final MC & Matching

HCA101 Final MC & Matching Many elements influence the misunderstanding of communication, select the one that is not an element of misunderstanding - answerparaphrasing Communication involves - answerthe exchange of information An observation that can be seen is a - answersign Effective communication involves a message, a sender, and a - answerreceiver The ability to put yourself in another persons place is called - answerempathy What is an important characteristic that a nursing assistant brings to the job in regards to communication - answeroverall professionalism Which of the following is not a rule of communication - answergive a very detailed and lengthy explanation Using spoken language is an example of - answerverbal communication Body language is an example of - answernon verbal communication Happiness, anger, sadness can be conveyed through - answertone and volume When communicating one should avoid - answerusing words with double meanings What is a barrier to communication? - answerA and C If the HCA is uncertain about the feelings or thoughts of clients they can clarify by - answerrewording clients statement into questions When speaking with an angry client the HCA should not - answeryell loudly Conflict occurs when - answerboth parties involved need each other If a hearing impaired client has not understood what you have said - answerrephrase what you have said The HCA can communicate with confused more effective if - answeruses plenty of nonverbal cues When communicating with confused clients it is best to - answergive them time to respond to any questions