HUC Ch 7 Quiz Questions And Answers With Verified Solutions

A structured group activity used in quality improvement that allows three to 10 people to tap into the creativity of the group to identify new ideas is called: - brainstorming. Brainstorming is a technique that is used to identify probable causes and possible solutions for quality problems. Nursing unit 4A has three lumbar puncture (LP) trays. Yesterday, there were five. Central services received a patient charge for one, meaning that a patient was not charged for an LP tray. This would be brought to the nursing unit's attention on the: - central services department discrepancy report. A discrepancy report is sent to the nursing unit each day from the central services department with a list of items that are missing from the nursing unit patient supply cupboard or closet that were not charged to a patient. A patient was charged for two knee immobilizers, even though only one was used. The correction will be reflected on a: - central services department credit slip. A central services department credit slip form is used if a patient was mistakenly charged for an item that was not used. The most efficient method for tracking patients and their activities is to use a: - census worksheet. Health care personnel, doctors, and visitors look to the HUC to know the whereabouts of patients and/or patients' charts. When the census worksheet is maintained, the answer can be found quickly. Chart tracking is useful in which of the following situations? - When the patient leaves the nursing unit for treatment or a procedure Record the time and destination next to the patient's name on the census worksheet when the patient leaves the nursing unit for surgery or a diagnostic study, to visit the cafeteria with a relative, or for anyother reason. Keeping track of and locating misplaced charts is essential for ensuring efficient use of time by doctors, nurses, and other professionals. An ineffective method of responding to a visitor's complaint regarding his wife's care from the previous day (your day off) would involve: - responding with statements such as, "I was not here yesterday," or "I'm not responsible for things like that." Respond to the complaint appropriately. Respond verbally with such phrases as, "I understand what you are telling me," or "I understand how you feel." Do not respond defensively with statements such as, "I wasn't here yesterday," or "That's not my job." The HUC must have organizational skills and must know the importance of certain tasks over others. Which of these tasks would have the highest priority? - Carrying out orders as directed during a patient code Orders involving a patient in a medical crisis take priority over all other tasks. When returning from a break, the HUC should - check each chart that is out of the rack for new orders, send pharmacy copies as required, and transcribe stat any orders. Upon returning to the nursing unit from a break and finding several charts lying about, the HUC should check each chart for new orders, place those that do not have new orders in the chart rack, read all new orders, notify the patient's nurse of any stats by providing a copy of the orders, and fax or send copies to the pharmacy; then proceed to transcribe all other orders, one chart at a time. If CPOE has been implemented, check the computer for tasks. The Physicians' Desk Reference® (PDR®) provides information about: - medications, including names, uses, doses, and adverse effects. The PDR is used to define drugs and identify their uses and to check on dosages and on adverse effects. An effective time management technique for an HUC to use is: - taking breaks as assigned to maintain effectiveness and reduce stress.