CXEXAM CX DASHBOARD TUTORIAL | Questions and Correct Solutions Latest Update

CXEXAM CX DASHBOARD TUTORIAL | Questions and Correct Solutions Latest Update ONCE RECEIVED, HOW LONG DOES A CUSTOMER HAVE TO COMPLETE AND SUMIT THE SURVEY? - Answer - 30 DAYS WHAT SHOULD YOU DO IN THE TIME BETWEEN THE CLOSE OF THE SALE OR COMPLETION OF SERVICE AND THE SURVEY INVITATION BEING SENT? - Answer - FOLLOW UP WITH THE CUSTOMER TO ENSURRE THEIR NEEDS WERE MET WHICH CX DASHBOARD FUNCTIONALITY HELPS SIFT THROUGH SURVEY DATA? - Answer - FILTERS HOW LONG DOES THE CX DASHBOARD RETAIN SURVEY DISPOSITION DATA? - Answer - 90 DAYS INTENTIONALLY PROVIDING INACCURATE CONTACT INFORMATION IN NVDR/COIN TO PREVENT AN UNHAPPY CUSTOMER FROM RECEIVING A SURVEY IS ____________ INTERFERENCE - Answer - DIRECT AFTER A CASE HAS BEEN TRIGGERED, IT IS CRITICAL TO CONTACT THE CUSTOMER WITHIN _________ - Answer - 24 HOURS WHICH REPORT PROVIDES MORE INFORMATION ABOUT THE STATUS OF YOUR DEALERSHIP'S SURVEYS AND IS A HIGH-LEVEL SNAPSHOT OF SAMPLE AND INVITATION DATA? - Answer - NOT-CUSTOMER RESPONSE REPORT ON THE CASE MANAGEMENT FORM, CLICK THE ____________ TAB TO SEE THE FULL DETAILS OF THE CUSTOMER SURVEY THAT TRIGGERED THE CASE - Answer - RESPONSE ONCE A CUSTOMER SUBMITS THE SURVEY, THE RESULTS POST TO THE CX DASHBOARD WITHIN, _____________ - Answer - 1 TO 2 HOURS IF THE AVAILABLE RESOURCES AND BONUS MATERIALS DO NOT PROVIDE THE ANSWER YOU SEEK, YOU SHOULD ___________________ - Answer - CONTACT THE INMOMENT DEALER HELP DESK UNINTENTIONALLY FORGETTING TO VERIFY AND UPDATE A CUSTOM