Summary Module 5 Discussion- Remaining CalmStudent's NameInstitutionalAffiliationInstructor's Name

NRNP 6645 Module 5 DiscussionModule 5 Discussion- Remaining CalmStudent's NameInstitutionalAffiliationInstructor's NameCourseDateModule 5 Discussion- Remaining Calm The scenario that I faced where a patient was rude was when an adult male came to the facility. Although there was a waiting room for patients to queue in line and wait, he wanted to go to the consultation room directly and see the physician. On that particular day, I had the responsibility of ensuring there was order in the waiting room, so I tried to steer him back to the queue. The patient responded by hurling insults at me, but I stood my ground and explained that that was the hospital protocol. After some explaining, he finally understood and decided to go back to the waiting area and queue. The basis of developing a professional therapeutic that is empathetic in such a situation depends on critical skills such as mutual trust, respect, and active listening (Kwame & Petrucka, 2020). By listening attentively to the client's reason for not wanting t