Exam (elaborations)
Communication Training Officer (CTO) (1)
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- APCO CTO 6 - ALL Quizzes/Final
Communication Training Officer (CTO) (1)
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Communication Training Officer (CTO)Performance Based Training - ANS-Focuses on teaching the trainee the steps and
procedures for accomplishing a task or set of tasks
Elements of Performance Based Training - ANS-- Training is based on performance and
learning objectives
- Training is relevant to the job
- The training is concise
- Based on predetermined standards
- CTOs evaluate and remediate trainees
- Trainee evaluates the CTO and Program
- Documentation
Benefits of Standardized Training - ANS-- Court-defensible and Equal Employment
Commission (EEOC) consistent
- Provides the same educational experience to all new employees
- Designed from a "building-block" perspective where a complex task is built upon the
foundation of basic tasks
- Promotes professionalism
- Effective training in a shorter time period
- Remedial training can be identified sooner
- Uses Standardized Evaluation Guidelines (SEG)
Where did CTO Programming originate? - ANS-San Jose, CA
The CTO program is based on what mode of training? - ANS-Performance Based
Training
CTO Coordinators Responsibilities - ANS-- The program is compliant with accepted
standards
- The CTOs are provided instructions
- Monitor trainees by reviewing documentation
- Monitor CTOs through program documentation
- Evaluate CTO performance
- Ensuring all training documentation is complete and filed
- Provide logistical support to CTOs
- Schedule meeting with the CTOs
- Provide contingency plan of action in absence of CTO
, Four Core Components of CTO Program Documentation - ANS-- Daily Observation
Reports
- Standard Evaluation Guidelines
- Trainee Track Sheets
- Trainee Task List
Daily Observation Reports - ANS-- One of the most vital pieces of documentation in the
CTO progam
- Provides immediate, accurate and objective feedback to the trainee for each
operational shift
- Permanent record of training activities, behavior and performance
Five Major Categories of DORs - ANS-Appearance, Attitude, Knowledge, Performance
and Relationships
Guidelines for DORs - ANS-- Shift and Position Assignment
- Numerical Ratings (1, 4, 7)
- Comments for ratings (mandatory and focused on facts)
- N.O. Not Observed
- NRT Not Responding to Training
- Use incident numbers
- Both trainee and CTO signatures
Limbo Periods - ANS-Refers to a period that allows the trainee to become acclimated to
new surroundings and new CTO
How do DORs track a trainee's progress? - ANS-Completed daily and discussed with
trainee at end of shift to address deficient performance
Standard Evaluation Guidelines (SEGs) - ANS-- Give CTOs specific guidelines to
evaluate behavior and performance OBJECTIVELY.
- Seven-Point Scale defines three levels (1, 4 and 7)
"1"- behavior that needs significant improvement of the category
"4" - minimal acceptable behavior for an agency employees work solo
"7" - exceptional behavior
Trainee Tracking Sheet - ANS-- Tracks a trainee's overall progress by using DORs as
the source document
- Can flag the need for an early remediation plan
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