SPECIMEN PROCESSING CH12
SMARTBOOK
✅✅
______ is achieving complete correctness or acceptable measures as
close as possible to the true value. - -accuracy
✅✅
From whom do patients form their perception of laboratory quality? -
-phlebotomists
✅✅
Total quality management involves who from the healthcare team? -
-all members of the health care team
✅✅
patients who only receive _____ needlestick(s) are more positive about
their experience - -one
✅✅
Quality cost management in a laboratory includes the cost of _____ -
-- repeating a test if necessary
- maintaining customer satisfaction
- correcting errors in a process
Precision means - ✅✅-the ability to give nearly the same result when
performed repeatedly
What is a quality management system? - ✅✅ -- a set of quality
objectives to achieve goals and methods used to monitor achievement of
objectives
- a system that establishes the quality of objectives
Processes for ensuring quality include - ✅✅-- quality management
systems
- total quality management
- quality control
✅✅
What is the highest level of quality oversight that is managed at the
organizational and institutional level? - -total quality management
, ✅✅
Quality assurance looks at the performance of a process to make sure
that _____ - -- mistakes are found and corrected
- all results are correct
✅✅
What are some ways that a patient might evaluate a phlebotomist's
services? - -- the absence of bruising to the site
- how many needlesticks were required
- the phlebotomist's dress and communication skills
What are rules of practice? - ✅✅-standards
Quality cost management works closely with ______ - ✅✅-total quality
management
What are some items that indicators assess or measure? - ✅✅--
timeliness
- accuracy
- customer satisfaction
A quality management system is _____ - ✅✅ -- a set of quality
objectives established to achieve the goals identified by TQM
- a set of methods used to monitor the achievement of TQM goals
✅✅
For a plasma cortisol level draw, inform the patient that it must be taken
between ______ - -7:00 am and 9:00 am
✅✅
Quality assurance guarantees quality patient care by ______ -
-continued reassessment of all processes
What steps must take place when a variance is identified? - ✅✅--
evaluate the whole process
- prepare the patient prior to specimen collection
- prepare the equipment prior to specimen collection
Outcomes of quality assurance include: - ✅✅-- error detection
activities.
- corrective and preventive activities
SMARTBOOK
✅✅
______ is achieving complete correctness or acceptable measures as
close as possible to the true value. - -accuracy
✅✅
From whom do patients form their perception of laboratory quality? -
-phlebotomists
✅✅
Total quality management involves who from the healthcare team? -
-all members of the health care team
✅✅
patients who only receive _____ needlestick(s) are more positive about
their experience - -one
✅✅
Quality cost management in a laboratory includes the cost of _____ -
-- repeating a test if necessary
- maintaining customer satisfaction
- correcting errors in a process
Precision means - ✅✅-the ability to give nearly the same result when
performed repeatedly
What is a quality management system? - ✅✅ -- a set of quality
objectives to achieve goals and methods used to monitor achievement of
objectives
- a system that establishes the quality of objectives
Processes for ensuring quality include - ✅✅-- quality management
systems
- total quality management
- quality control
✅✅
What is the highest level of quality oversight that is managed at the
organizational and institutional level? - -total quality management
, ✅✅
Quality assurance looks at the performance of a process to make sure
that _____ - -- mistakes are found and corrected
- all results are correct
✅✅
What are some ways that a patient might evaluate a phlebotomist's
services? - -- the absence of bruising to the site
- how many needlesticks were required
- the phlebotomist's dress and communication skills
What are rules of practice? - ✅✅-standards
Quality cost management works closely with ______ - ✅✅-total quality
management
What are some items that indicators assess or measure? - ✅✅--
timeliness
- accuracy
- customer satisfaction
A quality management system is _____ - ✅✅ -- a set of quality
objectives established to achieve the goals identified by TQM
- a set of methods used to monitor the achievement of TQM goals
✅✅
For a plasma cortisol level draw, inform the patient that it must be taken
between ______ - -7:00 am and 9:00 am
✅✅
Quality assurance guarantees quality patient care by ______ -
-continued reassessment of all processes
What steps must take place when a variance is identified? - ✅✅--
evaluate the whole process
- prepare the patient prior to specimen collection
- prepare the equipment prior to specimen collection
Outcomes of quality assurance include: - ✅✅-- error detection
activities.
- corrective and preventive activities
