- ANS-
causation - ANS-The legel term indicating a direct relationship between an action and a
resultant state.
PDI - ANS-Post dispatch instruction
communication cycle - ANS-message, sender, medium, receiver,feedback
TDD - ANS-telecommunication device for the deaf
TTY - ANS-Teletypewriter
Foreign Language Support - ANS-Try to speak slower, and used simpler words
CAD - ANS-Computer Aided Dispatch
BOLO - ANS-be on the look out
3'Ps - ANS-protocol procedure policy
4 hallmarks of distress - ANS-persistent feeling of fatigue
loss of motivation for job
negativity
persistent cynicism
Let's catch them doing it - ANS-right
PTSD - ANS-A disorder that occur when a person's normal response to a traumatic
event does not fade over the course of a few days or weeks
Burnout - ANS-A type of exhaustion, or inability to function normally, resulting from a
buildup or long-term stress.
Gap Theory - ANS-Temporary silence, or " gap" during the call can elevate caller
anxiety.
, Hysteria Thresholds - ANS-The point at which a caller loses control over his/her actions
and emotions.
Wake-Effect Collision - ANS-A vehicle collision caused by the passage of an emergency
vehicle that does not directly involve the emergency vehicle.
4 Priority Symptoms - ANS-Abnormal Breathing
chest pain/ discomfort
Decreased level of consciousness
serious hemorrhage
Foreseeability - ANS-A concept of law based on reasonable predictability that consider
the emergency telecommunication limited ability to predict events based solely on
information provided by the caller.
QA - ANS-Quality Assurance
QI - ANS-quality improvement
ICS - ANS-Incident Command System
ICS Definition - ANS-refer to the systematic, on-site management of resource at the
location of an emergency.
vehicle dispatching - ANS-A dispatch configuration method in which the same individual
performs the call taking and dispatching function for each incident.
Horizontal dispatching - ANS-A dispatch configuration method in which separate
individual perform the call taking and dispatching function for each incident.
stress - ANS-The nonspecific response of the body to any demand for change.
procedure is what - ANS-describe the specific steps or actions to be completed in a
given situation
policy is what - ANS-describing a general course of action that is desired or required in
certain circumstance or event