The chief objective of supply chain management? correct answers To achieve and sustain a
competitive advantage
In SCOR DS Model is the diagram that identifies the organizations upstream and downstream
in supply chain? correct answers false? the SCOR is not talking about the difference between
upstream and downstream, it looks at the entire process
Flexibility correct answers the ability of a system to cope with changes and respond to
customer needs within the supply chain effectively and efficiently
A supply chain may be thought of (as consisting of 3 parts) correct answers sourcing,
operations, and logostics
Who developed the value chain model? correct answers Michael Porter
What are the benefits of a flexible supply chain? correct answers protection against threats,
ability to adapt quickly, and process simplification
business process is a structural set of activities designed to produce a specific output correct
answers true
business process management consist of the following steps except.... correct answers
bottleneck identification (includes: design, optimize, execute, monitor)
which of the following is NOT a benefit of using business process management correct
answers increased value added time(benefits: reduced waste, improved process consistency,
increased productivity)
productivity is expressed as......... correct answers output divided by input
when an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations, they are
engaging in......... correct answers benchmarking
___________ products involve no customization but ____________ products are completely
customized driven by actual customer orders. correct answers make to stock, make to order
which of the following refers to a production environment where a product can be made from
common components after receipt of a customer's order correct answers assemble to order
total quality management is a management philosophy characterized by customer-driven
quality that permeates the entire organization correct answers true
the quality guru, Joseph Juran, is best known for his contribution to quality of the 14 Points
for Management correct answers false
the TQM component of customer-driven quality defines two main types of customers, those
internal to the organization and those external to the organization. correct answers true