Cigna HealthSpring 2024/2025
1. Which of the following is a true statement about the Summary of Benefits?
✔️ A, B, & C
-> The Summary of Benefits includes all three: A, B, and C.
2. Which of the following are included amongst the consultative selling skills?
✔️ All of the above
-> All of the consultative selling skills are included.
3. Which of the following will help your needs assessment during a sales consultation or appointment?
✔️ Questioning skills and focus on discovering and meeting the customer's needs.
-> Questioning skills and focus on discovering and meeting the customer's needs will help.
4. Which of the following statements about submitting an enrollment application is accurate?
✔️ You must submit within 2 calendar days of receiving the completed enrollment form.
-> You must submit the enrollment application within 2 calendar days.
5. Which of the following is a Cigna Guiding Principle that we want all our representatives, brokers, and
partners to embrace?
✔️ Do the right thing. Always!
-> The guiding principle is "Do the right thing. Always!"
6. Which of the following is a true statement about the new PPO plan?
✔️ Selection of a PCP is not required in order to enroll.
-> You don't need to select a PCP to enroll in the new PPO plan.
7. Lucas Sanderson, a licensed and appointed sales agent has become a Cigna employee. Which of the
following does he still need to do in order to complete all requirements to sell Cigna Medicare plans?
, ✔️ B & C
-> Lucas still needs to complete B & C.
8. Which of the following is true about AEP enrollment submission?
✔️ B & D
-> AEP enrollment submission is true for B & D.
9. Which of the following is a valid and compliant way to introduce yourself as a sales agent?
✔️ A Health Plan/Benefits Consultant or similar
-> Introducing yourself as a "Health Plan/Benefits Consultant or similar" is a valid way.
10. Which of the following statements is true about the Scope of Appointment (SOA) requirements?
✔️ All planned one-on-one appointments with customers, regardless of the setting (e.g., in home,
library, coffee shop, telephonic etc.), require the completion of a SOA before the appointment.
-> All planned one-on-one appointments require a SOA before the appointment.
11. Which of the following is a benefit of Cigna's 360 wellness exam?
✔️ Promoting early detection of diseases.
-> The 360 wellness exam promotes early detection of diseases.
12. Where will a sales agent find the Summary of Benefits for each of our plans?
✔️ Our Resource Library.
-> Sales agents can find Summary of Benefits in our Resource Library.
13. Filling a 90-day supply of maintenance medication in a Part D plan may be the right option for which
type of customer?
✔️ All of the above
-> Filling a 90-day supply may be right for all types of customers.
1. Which of the following is a true statement about the Summary of Benefits?
✔️ A, B, & C
-> The Summary of Benefits includes all three: A, B, and C.
2. Which of the following are included amongst the consultative selling skills?
✔️ All of the above
-> All of the consultative selling skills are included.
3. Which of the following will help your needs assessment during a sales consultation or appointment?
✔️ Questioning skills and focus on discovering and meeting the customer's needs.
-> Questioning skills and focus on discovering and meeting the customer's needs will help.
4. Which of the following statements about submitting an enrollment application is accurate?
✔️ You must submit within 2 calendar days of receiving the completed enrollment form.
-> You must submit the enrollment application within 2 calendar days.
5. Which of the following is a Cigna Guiding Principle that we want all our representatives, brokers, and
partners to embrace?
✔️ Do the right thing. Always!
-> The guiding principle is "Do the right thing. Always!"
6. Which of the following is a true statement about the new PPO plan?
✔️ Selection of a PCP is not required in order to enroll.
-> You don't need to select a PCP to enroll in the new PPO plan.
7. Lucas Sanderson, a licensed and appointed sales agent has become a Cigna employee. Which of the
following does he still need to do in order to complete all requirements to sell Cigna Medicare plans?
, ✔️ B & C
-> Lucas still needs to complete B & C.
8. Which of the following is true about AEP enrollment submission?
✔️ B & D
-> AEP enrollment submission is true for B & D.
9. Which of the following is a valid and compliant way to introduce yourself as a sales agent?
✔️ A Health Plan/Benefits Consultant or similar
-> Introducing yourself as a "Health Plan/Benefits Consultant or similar" is a valid way.
10. Which of the following statements is true about the Scope of Appointment (SOA) requirements?
✔️ All planned one-on-one appointments with customers, regardless of the setting (e.g., in home,
library, coffee shop, telephonic etc.), require the completion of a SOA before the appointment.
-> All planned one-on-one appointments require a SOA before the appointment.
11. Which of the following is a benefit of Cigna's 360 wellness exam?
✔️ Promoting early detection of diseases.
-> The 360 wellness exam promotes early detection of diseases.
12. Where will a sales agent find the Summary of Benefits for each of our plans?
✔️ Our Resource Library.
-> Sales agents can find Summary of Benefits in our Resource Library.
13. Filling a 90-day supply of maintenance medication in a Part D plan may be the right option for which
type of customer?
✔️ All of the above
-> Filling a 90-day supply may be right for all types of customers.
