Chapter 1: Pre-assessment Test: SHRM-CP and SHRM-SCP
1. One of the key PEST factors that can influence an organization's global talent acquisition and
retention strategies is the following question: Do tax and other socialized incentives exist that could
influence hiring decisions? This factor is identified as:
- A. Political ✔️
- B. Economic
- C. Social
- D. Technological
Explanation: The factor that addresses whether tax or other socialized incentives exist that could
influence hiring decisions is a political factor.
2. What is behavioral engagement?
- A. The inherent personality-based elements that make an individual predisposed to being engaged
- B. Workplace conditions or practices that can be improved through organizational interventions
under management's control
- C. The effort employees put into their jobs, which leads to greater value ✔️
- D. When employees appear engaged but do not feel or think in an engaged way
Explanation: Behavioral engagement is evident in the effort employees put into their jobs, which leads
to greater value, creating higher performance from their less-engaged counterparts.
3. An employee opinion survey is a survey that:
- A. Attempts to determine employee perceptions of the quality of management and the effectiveness
of compensation and benefits programs
- B. Attempts to measure data on specific issues such as safety procedures or work processes ✔️
- C. Focuses on the employee level of satisfaction, commitment, and morale
- D. Identifies quality and measure of work-life issues
Explanation: An employee opinion survey is designed to measure important data on specific issues
that the employer may be evaluating or considering.
,4. What is a participatory learning method called in which a group of learners, sitting in the center of a
circle, debate or discuss a topic while the remaining learners observe the discussion?
- A. Round robin
- B. T-group
- C. Role play
- D. Fishbowl activity ✔️
Explanation: Fishbowl activities involve a group of learners sitting in the center of a circle debating or
discussing a topic while the remaining learners observe the discussion.
5. Which of the following job analysis methods has the benefit of defining the job with a relatively
objective approach and also enables analysis to be performed using computer models?
- A. Interview
- B. Highly structured questionnaire ✔️
- C. Open-ended questionnaire
- D. Work diary or log
Explanation: A highly structured questionnaire has the benefit of defining the job with a relatively
objective approach and also enables analysis using computer models, which is beneficial when analyzing
many jobs with limited resources.
6. Which organizational lifecycle phase features efforts to maximize efficiency out of every existing
element of the business?
- A. Introduction
- B. Standardization
- C. Maturity ✔️
- D. Decline
Explanation: During maturity, managers must focus on maximizing efficiency out of every existing
element of the business. They must control resources, manage risks, and also be creative problem
solvers.
7. What is the purpose of a SWOT analysis?
- A. To determine an organization's operating requirements during an upcoming fiscal year
, - B. To identify current market pressures with potential negative impact on the organization
- C. To evaluate organizational merger prospects as part of a due diligence assessment
- D. To assess an organization's strategic capabilities in comparison to the threats and opportunities
identified during environmental scanning ✔️
Explanation: The SWOT analysis is a simple and effective process for assessing an organization's
strategic capabilities in comparison to the threats and opportunities identified during environmental
scanning.
8. What is the purpose of a mission statement?
- A. To specify what activities an organization intends to pursue ✔️
- B. To provide a guiding image of the future an organization plans to attain through its strategy
- C. To identify beliefs that are important to an organization and that often dictate employee behavior
- D. To identify high-level targets that can become specific measurable objectives
Explanation: A mission statement specifies the activities an organization intends to pursue and the
course management has charted for the future. It is a concise statement of its strategy.
9. Some organizations make sure that the key performance indicators they use to evaluate
organizational strategy are aligned with various sources of value through a technique called:
- A. Balance sheet analysis
- B. Balanced scorecard technique ✔️
- C. SWOT analysis
- D. Blue ocean strategies
Explanation: Some organizations use a balanced scorecard approach to identify their key performance
indicators and ensure that the objectives used to measure performance are strategically aligned with
the various sources of value to the organization.
10. What is the first thing HR leaders must do when engaged in the process of allocating resources to
strategic activities when their HR budget is organized into two parts: an operational budget that funds
ongoing operational activities and a strategic budget that funds projects aligned with the organization's
strategic goals?
- A. Budget ongoing operational activities first.
- B. Budget strategic activities first.
1. One of the key PEST factors that can influence an organization's global talent acquisition and
retention strategies is the following question: Do tax and other socialized incentives exist that could
influence hiring decisions? This factor is identified as:
- A. Political ✔️
- B. Economic
- C. Social
- D. Technological
Explanation: The factor that addresses whether tax or other socialized incentives exist that could
influence hiring decisions is a political factor.
2. What is behavioral engagement?
- A. The inherent personality-based elements that make an individual predisposed to being engaged
- B. Workplace conditions or practices that can be improved through organizational interventions
under management's control
- C. The effort employees put into their jobs, which leads to greater value ✔️
- D. When employees appear engaged but do not feel or think in an engaged way
Explanation: Behavioral engagement is evident in the effort employees put into their jobs, which leads
to greater value, creating higher performance from their less-engaged counterparts.
3. An employee opinion survey is a survey that:
- A. Attempts to determine employee perceptions of the quality of management and the effectiveness
of compensation and benefits programs
- B. Attempts to measure data on specific issues such as safety procedures or work processes ✔️
- C. Focuses on the employee level of satisfaction, commitment, and morale
- D. Identifies quality and measure of work-life issues
Explanation: An employee opinion survey is designed to measure important data on specific issues
that the employer may be evaluating or considering.
,4. What is a participatory learning method called in which a group of learners, sitting in the center of a
circle, debate or discuss a topic while the remaining learners observe the discussion?
- A. Round robin
- B. T-group
- C. Role play
- D. Fishbowl activity ✔️
Explanation: Fishbowl activities involve a group of learners sitting in the center of a circle debating or
discussing a topic while the remaining learners observe the discussion.
5. Which of the following job analysis methods has the benefit of defining the job with a relatively
objective approach and also enables analysis to be performed using computer models?
- A. Interview
- B. Highly structured questionnaire ✔️
- C. Open-ended questionnaire
- D. Work diary or log
Explanation: A highly structured questionnaire has the benefit of defining the job with a relatively
objective approach and also enables analysis using computer models, which is beneficial when analyzing
many jobs with limited resources.
6. Which organizational lifecycle phase features efforts to maximize efficiency out of every existing
element of the business?
- A. Introduction
- B. Standardization
- C. Maturity ✔️
- D. Decline
Explanation: During maturity, managers must focus on maximizing efficiency out of every existing
element of the business. They must control resources, manage risks, and also be creative problem
solvers.
7. What is the purpose of a SWOT analysis?
- A. To determine an organization's operating requirements during an upcoming fiscal year
, - B. To identify current market pressures with potential negative impact on the organization
- C. To evaluate organizational merger prospects as part of a due diligence assessment
- D. To assess an organization's strategic capabilities in comparison to the threats and opportunities
identified during environmental scanning ✔️
Explanation: The SWOT analysis is a simple and effective process for assessing an organization's
strategic capabilities in comparison to the threats and opportunities identified during environmental
scanning.
8. What is the purpose of a mission statement?
- A. To specify what activities an organization intends to pursue ✔️
- B. To provide a guiding image of the future an organization plans to attain through its strategy
- C. To identify beliefs that are important to an organization and that often dictate employee behavior
- D. To identify high-level targets that can become specific measurable objectives
Explanation: A mission statement specifies the activities an organization intends to pursue and the
course management has charted for the future. It is a concise statement of its strategy.
9. Some organizations make sure that the key performance indicators they use to evaluate
organizational strategy are aligned with various sources of value through a technique called:
- A. Balance sheet analysis
- B. Balanced scorecard technique ✔️
- C. SWOT analysis
- D. Blue ocean strategies
Explanation: Some organizations use a balanced scorecard approach to identify their key performance
indicators and ensure that the objectives used to measure performance are strategically aligned with
the various sources of value to the organization.
10. What is the first thing HR leaders must do when engaged in the process of allocating resources to
strategic activities when their HR budget is organized into two parts: an operational budget that funds
ongoing operational activities and a strategic budget that funds projects aligned with the organization's
strategic goals?
- A. Budget ongoing operational activities first.
- B. Budget strategic activities first.
