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Apco Exam with correct Answers
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Apco Exam with correct Answers
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Apco Exam with correct AnswersDuty iito iiserve ii- iiAnswers ii-Expected iito iibe iiat iiwork iiwhen iischeduled iiregardless iiof
iievent
Psap ii- iiAnswers ii-Public iisafety iianswering iipoint
Public iisafety iiprofessional ii- iiAnswers ii-Professional, iihumility,eager iito iilearn, iisense iiof
iiduty, iiintegrity, iiaccountability, iiwho iiyou iiare, iiwhat iiyou iido, iihow iiothers iiperceive iiyou
Code iiof iiethics ii- iiAnswers ii-A iisystem iiof iiprinciples, iidealing iiwith iivalues iirelating iito
iihuman iiconduct iiwith iirespect iito iithe iirightness iiand iiwrongness iiof iicertain iiactions
iiand iithe iimotives iiand iiends iiof iisuch iiactions
Chain iiof iicommand ii- iiAnswers ii-Provides iiguidance iifor iipersonnel iiin iirequests iifor
iiinformation, iirouting iiof iicomplaints, iikey iiin iidecision iimaking
Law iienforcement iicommunications iielements ii- iiAnswers ii-Call iitaking iiand iidispatching,
iiresource iimanagement iiof iilaw iienforcement iiunits, iiofficer iisafety, iihandling iireports,
iispecial iisituations ii(foot iior iivehicle iipursuits)
Fire iiservice iicommunications iielements ii- iiAnswers ii-Call iitaking iiand iidispatching,
iiresource iimanagement iiof iifire iiservice iiapparatus, iifire iialarm iidispatching, iiincident
iicommand iisystems, iihazardous iimaterials
Ems iicommunications iielements ii- iiAnswers ii-Call iitaking iiand iidispatch, iiresource
iimanagement iiof iiems iiunits, iispecialized iitraining iiin iicaller iiquestioning, iimedical
iiinstructions iivia iitelephone
Vital iiservices iiwithin iipublic iisafety iicommunications iisystems ii- iiAnswers ii-
Communication iiwith iithe iipublic ii
Communication iibetween iimembers iiof iithe iisame iiagency ii
Communication iibetween iipublic iisafety iiagencies ii
Communication iibetween iipublic iisafety iiagencies ii
Communication iibetween iipublic iisafety iiagencies iiand iisupport iiservices
Mutual iiaid ii- iiAnswers ii-A iiprocess iiof iisupplying iisupplemental iipersonnel iiand iior
iiequipment iito iiagencies iithat iimay iibe iiin iidanger iiof iibecoming iioverwhelmed iiin iitheir
iiresponse
Mutual iiresponse ii- iiAnswers ii-Like iimutual iiaid, iibut iisent iiat iithe iitime iiof iidispatch
, Policy ii- iiAnswers ii-A iiguide iito iithinking
Procedure ii- iiAnswers ii-A iiguide iito iiaction
Communications iicycle ii- iiAnswers ii-Sender
Receiver
Message
Medium
Context
Feedback
Nonverbal iicommunixarion ii- iiAnswers ii-Tone
Body iilanguage ii
Inflection
Background iinoise
Active iilistening ii- iiAnswers ii-Nonverbal iiattending
Open iiended iiquestions ii
Paraphrasing ii
Reflecting iifeelings
Nonverbal iiattending ii- iiAnswers ii-Maintaining iieye iicontact
Leaning iislightly iiforward ii
Allowing iipauses iiwithout iiinterruption ii
Raising iieyebrows ii
Sending iibrief iiverbal iimessages
Paraphrasing-why ii- iiAnswers ii-Demonstrates iiyou iiare iilistening iiand iiunderstand ii
Helps iimake iisure iiyour iiinterpretation iiis iicorrect ii
Allows iisender iito iiexplore iiissues iimore iifully iiwithout iiagreement ii
Encourages iisender iito iimore iifully iianalyze iisubject iimatter
Reflecting iifeelings ii- iiAnswers ii-Repeating iiin iia iishort iideclarative iisentence iiwhat iithe
iiperson iiis iicommunicating:
Helps iiopen iicommunication iichannels ii
Causes iisender iito iifeel iiunderstood
Gives iisender iithe iifreedom iito iiexplore iithe iiissue
Helps iisender iivent iiemotions
Observations ii- iiAnswers ii-What iiwe iisee iiand iihear ii
Must iistay iiwithin iiwhat iione iiobserves ii
Factual
Inferences ii- iiAnswers ii-Assumptions iibased iion iiobservations
Keys iito iiCS ii- iiAnswers ii-Focus iion iicaller
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