USPS 421 Postal Exam Questions and Answers 2024

What is the flat size minimum? - 11 1/2 inches in length 6 1/8 inches height 1/4 inches thick Firm Holdout form 3801 - Allows a customer to obtain street addressed mail from the po when the customer normally receives 50 letters or more on the first delivery trip, or when the customer is a news agent publisher. What does IRC stand for? - International Reply Coupon- When a customer brings in a coupon from another country it is exchanged for the stamp equivelant of current rate per couopon regardless of the country where purchased. 2,000 maximum daily transfer Anonymous Mail - Any mailpiece that bears only stamps as postage and weighs more than 13 ouncesW What is the maximum amount allowed for domestic money orders? - $1000.00 What is the maximum amount allowed for international money orders? - $700.00 What is the watermark on the domestic money order when held to the light? - Benjamen Franklin and its on the left hand side next to the usps line Who was the first Postmaster General? - Benjamen Franklin Where do you find the list of stolen or lost money orders? - Postal Bulletin or USPS.com What is the federal Agency that oversees our BSA compliance? - FinCEN- The Financial Crime Enforcement Network 8105-A - Form the customer fills out when purchasing 3,000 dollars or more in money orders 8105_B - Reporting suspicious transactions International Wire Transfer is also known as what? - Sure Money (maximum daily 1,5000 Daily transfer) Certified Mail is held for how long? - 15 Days What is the End Of Day report called? - 1412 What form is used when requesting stamps? - Form 17 What ages is the selective service good for? - 18-25 Balloon Pricing - applies to zones 1-4 and contains Mailpieces that weigh less than 20 pounds and measure over 84 inches in combined length and girth are charged the price for a 20 lb parcel for the zone to which it is addressed Dimensional weight pricing - applies to zones 5-8 that have dimension that exceeds one cubic foot (1,728) cubic inches Balloon and Dimensional pricing - for lightweight and odd-shaped priority mail pieces Insured mail - Coverage up to 5,000 (PMI) Priority Mail International - 4lb weight maximum for the flat rate env and small flat rate box 20 pound for priority box First Class International Pkgs - Must be marked Letter Post on the address side of the mailpiece Oversize Price - Applies to standard post pieces that measure over 108 inches but not more than 130 inches in combined length and girth Dimensional Weight Pricing - Determined by multiplying the length by the height by the width. If the result is 1728 or more divide the result by 194 for oddshaped pieces divide by .785 periodicals - authorized publications such as magazines or newspapers accepted at business mail entry unit (BMEU) only and must be published at least four times a year at a stated frequency Letter Size Minimum - 3 1/2 inches high, 5 inches ling and .007 inch thick Letter Size Maximum - 6 1/8 inches high, 11 1/2 inches long, and 1/4 inches thick maximum weight is 3.5 ounces Flat Size Minimum - 6 1/8 inches High 11 1/2 Inches long, and 1/4 inches thick Flat Size Maximum - 15 inches long, 12 inches high and 3/4 inches thick G.I.S.T - Greet, Inquiry, Suggest and Thank Hazmat Question - Does this package contain anything Fragile, Liquid Perishable or could potentially cause harm such as lithium batteries or perfume? Shipping services (4 ps) - Priority Mail express, priority mail, parcel select and parcel return service Mailing Services - First class mail, periodicals, standard mail, package servies, bound printed matter, library mail ,media mail and standard post. SOP - Standard Operating Procedure EDDM - Every Door Direct Mail DMM - Domestic Mail Manual IMM - International Mail Manual 24 hour clock - End to end proces to ensure mail is collected, distributed and delivered Domestic Claims - Customers should file all claims for damaged or missing content immediately but they must file no later than 60 days from the date of mailing Customers can check the status of their claim in how many days? - 10 via PRU - Postal Retail Unit PS form 1000 - Domestic or international mail claim form, Once the claim form is filled out it must be mailed to ACCOUNTING SERVICES ELM - Employee and labor relations manual ASM - Administrative Support Manual PACT - Prevent all cigarette trafficking. There are 4 exceptions which are Alaska/Hawaii shipments entirely within the state, Business/regulatory purposes, Certain individuals and consumer testing/public health Money order Inquiry - ps form 6401 must wait 30 days to inquire there is a fee involved. Bait Money Order Program - Aid the postal inspection service in postal burglary and robbery investigations PCI - Payment Card Industry DSS - Data Security Standards AIC - Account Identifier Codes Form 1412 3 Sections - Reciepts, Disbursments and stamp accountability Stamps are replenished how often using what form? - Weekly & form 17 Types of unit accountablities? - Individual and Segmented Inventory Irregular parcels - less than 6" long, less than 3" high, less than 6 oz. Rolls and tubes less than 26" long non machinable surcharge - aspect ratio _(length/height) less than 1.3 or more than 2.5 Oversize - Applies to standard post 108-130 regardless of weight retail operation handbook - a tool for providing postal service employees information about retail operations postal mercandise guide - a quarterly reference guide for all the revenue generating retail products postal bulletin - provides updeates to policies, procedures and forms WTIL (Wait time in Line) - 5 mins 3 ps - personal, professional and postal Retail motto - Clean stocked and friendly every day Special Handling - is required for parcels containing honeybees and baby poultry and must be marked ps form 3817 - Certificate of mailing ps form 3804 - return receipt for merchandise COD - Collect on delivery ps form 3849 - delivery/ reminder /receipt ps form 3813 - Insurance 200 dollars or less ps form 3813-p - Insurance over 200 dollars Migratory Bird hunting and conservation stamps - required by federal law to hunt birds such as ducks geese Package intercept service - Recall of mail service using form 1509 Caller Service - Premium service for companies that need more pickup times than firm holdout or have more mail than the largest box will hold daily How many keys are issued when renting a po box - 2 priority mail - 2-3 days 50$ insurancee provided Priority mail express - 1-2 days 100$ insurance provided One of the goals as a ssa? - Grow revenue, Increase market share and develop lifetime customers Pos unit was created for? - Less mathmatical errors FUR Is what? - Flexible, Uniformaly thick and rectangular 5 mail processing catagories - Letter, Flats, Machinable parcels, Irregular and Outside (LFMIO) Customers expect all the time - knowledge, courtesy and Interraction S.O.L.E.R is? - Squarely face the person Open your posture Lean toward the sender Eye contact maintained Relax while attending How do we listen? - Active listening, actively attending and clarifying Non verbal Communication - Body movement, facial expressions and personal space Can additional postage, fee or surcharge be applied to make a nonmailbale item mailable? - No Machinable parcels minimum - 3 inches height, 6 inches length, 1/4 inches thick and 6 ounces in weight Irregular Parcels - Less than 6 inches long, less than 3 inches height and less than 6 ounces in weight.. Such as rolls and tubes up to 26 inches long Machinable parcels maximum - 17 inches height, 27 inches length, 17 inches thick and 25 pounds. Pieces may not exceed these dimensions. Address placement determines? - Length and height Parcel select or parcel return service may weight up to? - 35 pounds Outside parcels is? - Tires, Exhaust pipes or trees (More than 17 inches height, width more than 17 inches, length is more than 27 inches and weight is more than 25 lbs A mailpiece that is too small or too large is? - Not mailable Promoting Products and Services - Strenghtens Communication skills, Boosts Enthusiasm, Assists in overcoming concerns Two types of post offices? - Market dominant and competitive How do you prepare a customers package? - You don't the customer must tape it themselves 4 types of international mail - First class,priority mail,priority mail express and global (gxg) 2 priority mail express labels - Post office to addressee and hold for pickup 3 services that can be combined with priority mail express - Return receipt,additional insurance, & Cod Package services - Bound printed matter,library mail,media mail & standard post Restricted delivery can only be used with - Registered, certified, cod & insured mail over 200$